The Velvet Touch Moving & Storage — Local services in New York

As a designer who regularly works with white glove services, I was disappointed by The Velvet Touch's execution and accountability. Their crew arrived unprepared for contracted services, and rather than taking responsibility for the shortfall, they shifted blame to other parties. There appears to be poor internal communication between sales/quoting and field operations. For fellow designers and fabricators who rely on these services for client projects, their lack of due diligence in understanding their own role and capabilities can create significant issues for both senders and receivers. When problems arise, expect to spend considerable time disputing rather than collaborative problem-solving. Would recommend confirming all service details extensively in writing and having...

We recently sold our home and needed a moving company that would pick up all our belongings, store them for several weeks and then deliver the contents to a destination yet to be determined. Because we were unable to find a new home right away, weeks turned into months. We finally had the contents of our home relocated from New York (LI) to Florida, and we are more than happy with the services of Velvet Touch from beginning to end. They were responsive throughout the process, and the crew worked very hard, carefully wrapping all the furniture to ensure protection. I’m happy to say, it all arrived in excellent condition. We definitely recommend Velvet Touch Moving and Storage to anyone requiring...

My family and I had an unexpected move, quite last min. The Velvet Touch was able to come within the week we called the to give us an estimate of the project. Moving day arrived and a team of six large men showed up bright and early with two large trucks. All the movers were wonderful and efficient, and careful with our belongings! They spent more than half the day moving non-stop! My parents would highlight that they loved that they were all so attentive to their possessions and even helped assemble some of our furniture at the new house. Would...