Capri II Pizzeria — Restaurant in New York

I recently had an experience with one of your employees, Michael, that truly impressed me. When I called to place an order, Michael answered the phone with such politeness, humor, and enthusiasm that it immediately stood out. After giving him my address, it turned out I was outside the usual delivery area. However, Michael went above and beyond, saying it was no problem and personally delivering my order himself.

He made sure every request I had was met, from ensuring the pizza was crispy to preparing the sausage and peppers perfectly. What really struck me was how rare it is to find this level of customer service in the Bronx. Many places seem to take their customers for granted, assuming that just because they’re there, people will order from them. Michael, however, exemplified that customer service should be a priority, regardless of the neighborhood or ZIP Code.

It’s crucial that businesses in the Bronx offer quality service and food that respects the value of the customer’s dollar. Unfortunately, this has become less common, but your pizzeria clearly understands its importance. Michael is a remarkable person, and I believe he will do great things within your company. I deeply appreciate the effort he put in to make sure my experience was outstanding, even going out of his way to deliver my order outside the usual delivery area. Keep up...

You have to be kidding me. Someone told me a long time ago not to order from here because the Quality of food has declined in the last 10-15 years. However I was at a friends house who ordered pizza and it was actually really good so I decided today to give them a chance and order some baked ziti. The ordering process was smooth but when I received it it was just pasta with cheese melted on top. Now everyone knows baked ziti has ricotta cheese in it. So I called to double check if this is what I ordered. The guy said that ricotta is an extra $2 but never said that over the phone. Then proceeded to talk down to me and say the reason why he never offered that option is because when he order something he knows what he’s ordering. Is that OK to talk to customers like that? So I asked him to redeliver what I wanted, paid the $2 difference and there’s absolutely no flavor in this pasta. I’m disgusted and will never be ordering...

This is the classic art of pizza making at hand here and results show for it, which is high quality pizza. At $2.75 a slice, the price is a bit high. Especially when you consider pizzerias like Two Brothers having slices at $1(with very similar quality taste). If you buy a 14" large pie, at $14, it offsets the high priced slices by a $1 ($14/8 slice = $1.75 a slice, not bad). Beef patties, $2.50, are good but also a bit pricey. Haven't tried anything else so I won't critique any further. If you want a quick and quality fix of pizza, this place won't disappoint, however I knock a star off due to prices being higher than they should be...a common theme...