Walgreens — Local services in New York

Strongly diagree with the attitude of Asian woman , Helena Chea, pharmacy mananger who serves as the representive of the pharmacy. Very rude and unprofessional. My entire family has been picking up our prescriptions from this location for ten years now. My mom has metro plus and she is diabetic . We were requesting for a two-month supply, because my mom is traveling to our home country. Our family doctor had also sent the referral. She behaved in a humiliating and rude manner. We made needed calls to the insurance company, doctor office, and pharmacy. She picked up the phone and kept me on hold and then hung up. I went to the pharmacy and she acted so rude shouting, “are you still standing here?” What an unprofessional attitude! I am not taking medicine directly from her pocket, so I don’t understand what her problem is. She is dehumanizing and I hope I don’t have to...

The worst customer experience I have ever had!!! I never want to go back to the store. I got a confirmation email for ready to pick up in store pickup order. The cashier lady on the counter ignored me for 30 minutes left me right next to counter, even I saw my order on the shelves. I told her that. I showed her my email. She didn’t want to check my email order. She called the manager told me to spoke my name on her phone??? The manager came, she was so RUDE. With the attitude told me to go to another counter scan the code, I followed. And yelled at me: “to go back to another counter to go picked up your stuffs!” This location deserved 0 score for...

People working here are nice but the company’s system is horrible. FSA cards rarely work here even to purchase items marked FSA eligible. Even with a non-FSA card, got charged for multiple items and only received one, and the system put extra charges on my card (you know, like, fraud?!). Several calls later the answer is just that that’s just how the system works, I just have to wait to see what my bank says. Yikes.

I guess I recommend using cash only with Walgreens, to avoid having them make unauthorized charges...