Y7 Studio Greenwich Village — Local services in New York

Yet again, terrible customer service. I emailed earlier to see about switching into the later class and zero response so far. If there’s no other way to contact other than email then you should be extremely responsive to your emails. Also last time I came to class, they had canceled the class because the instructor was ill and there was zero communication on this until I walked into the studio. Contact your clients! Constantly disappointed by the service and it’s upsetting because it really is such a great class.

I was on my way to class this morning and there happened to be a fire so a fire truck pulled in front of us and I could not make it to class on time. I immediately emailed to let them know and see if I could put into the next class or at least the waitlist. Zero response at all. If you don’t have a phone to call, then you need to be responsive to emails. I won’t be purchasing another class pack or membership to Y7. Customer service really needs to get better.

Updated review - customer service came to me and apologized and asked how they could do better. Really appreciate that and will certainly be coming back here for more classes!! ————

Classes may be great but the customer service is terrible. They barely respond to emails and when you have a class package or membership, you should be able to switch into an earlier or later class easily. They have no other form of contact available...

I loved this studio and its layout. I usually go to a yoga studio where you place your mat wherever there's space, but this studio has markings on the floor to direct everyone where to put their mat for the class, and there is enough room for everyone to move and perform the workout. I attended a private event sponsored by Bala and Vuori clothing (Summer in Motion) and took a Sculpt heated yoga class. The class wasn't hard and perfect for all levels. The instructor was super nice and made the workout easy to get through, but I definitely still felt the burn. The temperature in the studio was just right. It wasn't unbearable but you're definitely...

I had a great experience at y7. To start off with I was greeted by Akasia. She was kind, efficient and very knowledgeable. The studio was clean, the bathrooms were spacious and I was ready for a great experience. Once I got to the class, Ash was absolutely amazing. We started with a great warmup, and I felt guided through out the whole process. NYC fitness classes can be isolating and intimidating, but Ash made me feel like I was part of the journey! I was challenged in the...