Cocktail Kingdom — Local services in New York

I'm in CA and came across Cocktail Kingdom searching for some cool and unique gear to make my Manhattan's at home. I particularly loved the David Wondrich collection, so I got the Lindley-pick strainer, all the Finewell bitters bottles, and the Sazerac Kit. Only complaint on that order was the silver julip strainer in the Sazerac Kit was tarnished, but it cleaned right up with silver polish, no harm no foul.

A year later I added the Yarai Mixing glass, and some of the mixing spoons. Order after that I got the stepped jigger, stainless strainer, and the Sokata mixing glass, and this was my first quality issue I encountered. While everything arrived fine, the stainless stepped jigger showed rust after about a month.

Unlike, many of the low star reviews, my complaint to their email support was answered quickly, and even better, resolved almost immediately. I was sent a new stepped jigger that arrived in less than 10 days free of charge, and while I offered to return the damaged/rusted one, they did not require me to return it.

Based on my experience, I would highly recommend Cocktail Kingdom, especially for their unique collection items. Perhaps their customer service has improved or I just got the best customer service rep...his name...

⭐️⭐️⭐️⭐️⭐️ Cocktail Kingdom has set the bar incredibly high when it comes to customer service and product quality! From start to finish, my experience with their team has been nothing short of exceptional.

Katie Kennedy and her team went above and beyond to assist me with a return that fell outside their usual policy. Despite my delay in initiating the process, they demonstrated not only their flexibility but also their genuine care for their customers. Katie’s communication was prompt, clear, and incredibly thoughtful—she even passed along my concerns to their EVP of Sales to ensure a resolution was found.

Their products are top-notch, and their commitment to customer satisfaction truly sets them apart in the industry. It’s rare to find a company that combines outstanding products with equally outstanding service, but Cocktail Kingdom does it effortlessly. I can’t recommend them enough for anyone looking to elevate their cocktail game or seeking a trusted partner in the beverage industry.

Thank you, Katie and the Cocktail Kingdom team, for turning what could have been a frustrating experience into a seamless and positive one. You’ve earned a...

We ordered a bar set worth $180+ as a Christmas present and it never came. Contacted customer service and they said they would send another one, but the thing is, the product was already sold out by the time they said they would send another one so I was really curious as to how they would send a sold out product. They never sent a tracking number or anything so we were supposed to take their word for it. Guess what? The set never came, again. Contacted them again and they said the money would get refunded to the card used to buy it in 2-10 business days, the money never got refunded and it's been two weeks since they said the money would be refunded. My bf has tried contacting their customer service every day since then to get the money refunded at the very least and still nothing. It's really frustrating that they've dropped the ball because the products are really nice but their operations and customer service don't align. Most likely will tell any bartender in San Diego to never purchase from them ever again. If they have any good customer service at all, they will refund the...