Chelsea Inn Hotel — Hotel in New York

My friend stayed at this hotel from Nov/2nd to Nov/8th, 2018.

We had issues with the Reception and the General Manager (Mr. Steve Vargas).

Before ship any package to the hotel we took care to call to the Hotel to understand the Hotel's policies, and on that moment there was no problem to receive packages on the Reception.

We bought on internet requesting to deliver the package to Chelsea Inn hotel, something business as usual for the Hotels. By the site tracking, Walmart package was delivered on Oct/31st and my friend arrived 2 days after. So we are expecting that our package was secure on the Reception.

Arriving to the hotel on Nov/2nd, my friend requested the package and the answer was that "the package has not been delivered". I immediately called Walmart and opened a protocol, Walmart informed the package was in fact delivered on Oct/31st at 12:06 pm as you can see below:

Walmart Tracking: October 31, 2018, 12:06 pm Delivered, Front Desk/Reception/Mail Room NEW YORK, NY 10011 Your item was delivered to the front desk, reception area, or mail room at 12:06 pm on October 31, 2018 in NEW YORK, NY 10011.

After that our nightmare started.

I talked with reception more than 8 times and requested to talk with the Manager, Mr. Steve Vargas. Mr. Steve Vargas informed he should resolve my problem so we trust him blindly.

Occur that Mr. Steve Vargas was not transparent with our request and conversations. He requested I sent all the needed information by email over to him, and it was done, but till Nov/8th no answers so far.

My friend left the hotel on Nov/8th to take his flight back to home. And till that moment the Walmart package has not been found by the Reception/Manager.

On Friday - Nov/9, coincidentally after my friend left the hotel, we received two email from the Hotel. Mr. Steve Vargas and the Hotel Reception surprisingly informed us the package was delivered, bit delayed, but delivered. Should be an amazing news for us!

See emails below:

From: Stevevargas03 Sent: Friday, November 9, 2018 11:57 AM Subject: Re: Package not found on Chelsea Inn NY

Please contact the front desk and speak to the Reception your package arrived via mail man and was signed for. Please call hotel and speak to Reception thank you

Steve Vargas General Manager

From: chelsea inn Sent: Friday, November 9, 2018 1:55 PM Subject: Chelsea Inn package

We have great news. The package as arrived to the hotel. It seems as if the delivery was a bit delayed. How would you like to go about in receiving the package?

-Chelsea Inn

Based on this great news, I contacted the Reception by email on Saturday - Nov/10th, informing a friend of us should be at the hotel on Sunday - Nov/11th to pick up the package. Luckly we had a friend at the NY city that could support us on this.

For our surprise, Mr. Steve Vargas answered us to do not send anyone to the hotel. This sounds quite strange for us, because on Friday, after my friend left the hotel, he informed the package was delivered (?!).

Well I called the hotel once again, and apparently briefed by Mr. Steve Vargas, the Reception informed me they were aware of the issue and that the package had not been delivered in fact.

Basically Mr. Steve and his unprepared Chelsea Inn team, seems have tried to fool us. They were not expecting we had a friend on NY city to pick up the package.

Due to all this situation, I DO NOT recommend you to stay at this hotel. Even that the hotel is well located on the city. Be safe from unscrupulous people.

I have everything well...

Long story short this place gave me incorrect check in info and it led to them withholding my medication from me.

I’m going to start from the beginning and break up how heinous this hotel was into sections because the amount of negligence that happened at this property is absolutely insane.

I booked this hotel (Chelsea Inn) through capital one who only sent me an email regarding my confirmation number and that I couldn’t check in past midnight.

The hotel itself did not contact me at all regarding any rules on holding bags or time frames I would have to be there or check in by.

We got there at around 11am to ask if we could drop our bags off when we were met with a male member of the cleaning staff. We asked if we could leave our bags and we were told yes and given claim slips and he locked our belongings in the office. I was not told any time we had to return by to retrieve these outside of the email that said we had to check in before midnight.

We got to the hotel around 945pm and were met with the doors locked and no staff on site. We called the number on the door of the hotel and were walked through the online check in. Only then did I receive any communication from the hotel about check in times or bag holding.

We explained to the man on the phone that I believe was the hotel manager that it was absolutely critical we retrieve our bags because my medication was in them. He argued with us for about 15 minutes that it wasn’t possible because no one was on sight and that they would be holding our belongings until the morning which we once again reiterated was not an option due to my medication. He attempted to tell us that the woman at the front desk should’ve told us we had to pick our belongings up by 9pm but there was not a front desk staff member when we arrived to drop off our bags.

He finally agreed to come and open the office door siting that he would be there in 20 minutes.

After roughly 45 minutes we called him again and received no answer, so I called the emergency line for the property management company listed on the wall. I was greeted with a woman telling me there was absolutely nothing she could do until the morning which I explained once again was not an option because my medication was locked in their office. She insisted there was nothing she could do unless it was a maintenance emergency and I explained that this was a medical emergency and she did not care. This call was recorded per DER property management.

The hotel manager finally showed up after taking nearly 3x the amount of time he said he would arrive in, retrieved our bags, and offered us absolutely no compensation for the inconvenience and potential medical emergency I nearly endured.

The amount of negligence on behalf of the cleaning staff, front desk staff, hotel management, and property management for the building is unlike anything I have ever seen. Not a single person I spoke to had any concern for not only the inconvenience they caused, but once again the potential medical emergency on hand. Having to pay ANY amount to stay at this poor excuse of a hospitality establishment is egregiously...

I’m going to start from the beginning and break up how heinous this hotel was into sections because the amount of negligence that happened at this property is absolutely insane.||I booked this hotel (Chelsea Inn) through capital one who only sent me an email regarding my confirmation number and that I couldn’t check in past midnight.||The hotel itself did not contact me at all regarding any rules on holding bags or time frames I would have to be there or check in by.||We got there at around 11am to ask if we could drop our bags off when we were met with a male member of the cleaning staff. We asked if we could leave our bags and we were told yes and given claim slips and he locked our belongings in the office. I was not told any time we had to return by to retrieve these outside of the email that said we had to check in before midnight.||We got to the hotel around 945pm and were met with the doors locked and no staff on site. We called the number on the door of the hotel and were walked through the online check in. Only then did I receive any communication from the hotel about check in times or bag holding.||We explained to the man on the phone that I believe was the hotel manager that it was absolutely critical we retrieve our bags because my medication was in them. He argued with us for about 15 minutes that it wasn’t possible because no one was on sight and that they would be holding our belongings until the morning which we once again reiterated was not an option due to my medication. He attempted to tell us that the woman at the front desk should’ve told us we had to pick our belongings up by 9pm but there was not a front desk staff member when we arrived to drop off our bags.||He finally agreed to come and open the office door siting that he would be there in 20 minutes.||After roughly 45 minutes we called him again and received no answer, so I called the emergency line for the property management company listed on the wall. I was greeted with a woman telling me there was absolutely nothing she could do until the morning which I explained once again was not an option because my medication was locked in their office. She insisted there was nothing she could do unless it was a maintenance emergency and I explained that this was a medical emergency and she did not care. This call was recorded per DER property management.||The hotel manager finally showed up after taking nearly 3x the amount of time he said he would arrive in, retrieved our bags, and offered us absolutely no compensation for the inconvenience and potential medical emergency I nearly endured.||The amount of negligence on behalf of the cleaning staff, front desk staff, hotel management, and property management for the building is unlike anything I have ever seen. Not a single person I spoke to had any concern for not only the inconvenience they caused, but once again the potential medical emergency on hand. Having to pay ANY amount to stay at this poor excuse of a hospitality establishment is egregiously...