Renew Body Wellness — Local services in New York

I’ve been coming to Renew Body Wellness for 11-12 years, and I’ve brought family & friends with me on some occasions. I’ve had more pleasant experiences than bad, which is why I’ve given 3 stars. I appreciate that I get a lot for my money, compared to typical massage prices elsewhere. Also, I’ve usually received good customer service. Unfortunately my last experience was disappointing. I paid for a 1-hr foot massage and a 1-hr full body massage. My masseuse was sleepy and repeatedly fell asleep throughout those 2 hrs. All of a sudden her hands would get slow, then freeze for long periods with her doing nothing, then I’d feel her body just rest on me. Sometimes, I’d feel her body suddenly jerk which would startle her awake. Sometimes, I’d wiggle a bit to awake her. A couple of times, I’d ask, “are you ok?” She’d say yes, then to compensate, she’d turn into the energizer bunny for the next few minutes before falling asleep again! Despite this being unacceptable service, I remained kind & offered grace; because the lady was kind overall, and I understood that I was her last client of the night. Clearly she was exhausted. Afterward, I tipped her $20, and she took it with a look of disappointment as if she hoped for more. I think $20 was pretty generous considering the several naps she took during our time together - but perhaps she thought I didn’t know she was falling asleep. When I come out into the front main area, she remained in the back cleaning the room and it seemed that most of the staff had left for the night. So, no offering of a sip of water before leaving, as usual. Fine, I get it; it’s late and people want to go home. There was a man who was mopping the floor and we said goodbye to each other. I walked down the stairs to wait for my Uber which was only 3 minutes away. Downstairs, I stood inside of the closed door as I waited since it was so late. The man with the mop came down maybe 30 seconds later, and I explained that I was just waiting for my Uber. He then walked past me, opened the door, and said “bye bye”. I was being kicked out! He then went back up the stairs and slammed down the gate. I was left feeling very confused about how, after receiving 2 hours of poor service, I was being treated as if I had inconvenienced both the lady and man. That’s wild! I had not lingered there for an excessive amount of time after my service was complete to justify that treatment. If it’s too late to give good service to someone, just say so, so that I can save my money, and we can both go home in peace. This review would have never been written if it weren’t for her reaction to my tip and being kicked out as if I had done something wrong. But tonight, they earned this review, and still, 3 stars is generous considering...

I’ve been here about 5 times now. I have also brought a few of my friends on a few occasions who thoroughly enjoyed it. The price for a full hour body massage is quite a steal. What I don’t understand are the complaints.

As an example: “The pressure was too hard and the masseuse or masseur do not speak english. It is 2024 right? Smart phones are a great tool for translation.

Tipping: This is not a restaurant. Please acknowledge that they are physically working hard to try to take your tensions away. A normal tip is 30% plus. I am not trying to neglect those that had a bad experience and tipped little. But there are too many bad reviews saying, “the massage was great but they asked for more tips.”

In addition, communicate more. Use google translate and make sure your request is understood. The reception also speaks english and can assist. There are just too many outlets for communication for this to be an excuse.

I usually don’t write reviews, but the workers here(I’ll admit there are a couple that are sassy) are hard working people. Please don’t punish them. I feel like I have to write this review to defend the hard working people here.

Get a massage. Relax. It’s your time to yourself. Try to forget all of the pressure the world has rest upon you and enjoy it.

Finally, ask for ALAN! He truly is the best. I use my Google translate all the time to communicate with him. This guy can take away all the knots. I always feel renewed when I go to my soccer games and...

Really bizarre experience here. It was my second time here, the first time a few months back was great, but when I went a few days ago the masseuse kept falling asleep while massaging me! At first I thought it was some new technique that I wasn’t familiar with, heavy pressure in one spot for very very long stretches, but then it just didn’t stop happening and the masseuse would kind of jerk up and massage normally for a moment again and then slowly stop moving her arms and put more and more of her body weight on me. It would stay like that until I moved slightly and then she would jerk upright again. This went on for about fifteen minutes or so until finally she put all of her weight on me and her arms fully relaxed. I waited to see if she would wake up and when she didn’t I shifted my weight and she jumped up and started massaging me really really fast as if to make up for it. The rest of the massage was really nice but they must be overworking their employees if something like this is happening, especially as I now look at other reviews reporting the same thing! She also seemed disappointed with the tip that I gave her, which was uncomfortable and surprising since she slept through part of...