Cricket Wireless Authorized Retailer — Local services in Newark

My phone didn’t confirm my monthly payment( it’s on autopay?) and I had no service. She was very polite to deal with a distraught customer. Made a few calls, punched in a few things and voila! everything started working again. Her name is Selena. But if you don’t have that four digit PIN number, you are mostly out of luck on anything getting done. But again, she was great. **01/08/2022 I needed to pay my phone bill before the 9th, (due to bank card problems.). My bill is $38.00 a month. I was charged $43.00, I guess for paying in person. Yet on my text receipt it noted that I had only made a $42.00 payment. I also received a text that they were thanking me for making a $38.00 payment. Now I have to check to be sure I wasn’t charged both dollar amounts less $1.00 that is missing...

Had an issue with a replacement phone. A week in and I still can't get it to work. Retail agent told me I was good to go, but sure he was aware of the actuals. Very disappointed as we rely heavily on our devices for real life needs like banking and rent pay etc. I. Writing this review from my work phone, because I've now paid for 1/4 of a monthly billing cycle without access...

I have visited this location twice this week and Diego and he has been very patient with me through all the questions I have had. He answered all my questions very thoroughly and double checked if he wasn’t sure. His customer service is amazing! Totally worth the drive from Union city with a cricket not to...