The Home Depot — Local services in Newark

The Home Depot in Newark, CA is an absolute treasure trove for all your home improvement needs! From the moment you step foot in the store, you're greeted by a vast array of products, knowledgeable staff, and a welcoming atmosphere.

What sets this Home Depot apart is the exceptional customer service. The staff here go above and beyond to assist you with finding the right products for your project, offering valuable advice and recommendations along the way. Whether you're a seasoned DIY enthusiast or a first-time homeowner, you'll feel supported and empowered to tackle any task.

The selection of merchandise is impressive, with everything from building materials to appliances to gardening supplies readily available. And if you're ever unsure about a product, the staff are always happy to provide guidance and assistance.

What's more, the store is well-organized and easy to navigate, making your shopping experience a breeze. And with convenient amenities like online ordering and curbside pickup, Home Depot in Newark truly goes the extra mile to ensure customer satisfaction.

Whether you're planning a major renovation or simply need to pick up a few supplies for a weekend project, Home Depot in Newark, CA is the go-to destination for all your home improvement needs. Highly...

We found a decent looking tree here but the service was absolutely horrible. When I went to pick out the tree, the gentleman helping us sent me inside of the store to pay and then directed another customer to the plant department on the exterior part of the store. Then when I went back to pick up my tree, the same person refused to help me and sent me over to the plant department to call for assistance. After waiting over 10 minutes for assistance, one of the guys showed up says, "Wow, really? You really need assistance with that? Wow." With an attitude. I am 5ft tall and I weigh 107 lbs, YES I need assistance with the tree its bigger than me. And then he goes on to say, "oh really? You look like you're taller than 5ft." No I'm 5ft tall sweetie, same height as you. He was so reluctant to help me. I have some other words for him that are not appropriate for this review but you can only imagine how I feel about the situation. He even wanted to put the tree in my car without wrap. This was such a horrible experience. This is why places like this end up going out of business. You would be better off ordering from Amazon if only they sold real trees. The only reason I'm giving this review 2 stars instead of 1 is because of Hyppo's sincerity and...

I recently placed two orders for four pots, each priced at $86.36, for a total of $172.72. My husband picked up only one of the orders for $86.36. The next day, I called to request a full refund of $86.36 for the unclaimed second order, but I was only refunded $43.00. I explained that we had not picked up the second order and asked them to verify this with video footage.

Despite my explanations, the customer service representative raised her voice and assumed I was lying. I emphasized that this was the store's mistake and asked her to check their inventory. I want to resolve this issue calmly, but her insistence that we pick it up was frustrating.

This message is for the customer service representative I spoke with on January 15, 2025, at 6:00 PM at Home Depot in Newawalk, Thornton, CA. She needs to improve her attitude and refrain from assuming customers are wrong. It's essential to remain calm and request a customer's contact number to follow up after investigating. Customer service should focus on helping customers rather than arguing with them. If you discover that your store made a mistake, addressing it with understanding would greatly improve the experience for...