Top Hair Salon — Local services in Newark

I had scheduled my first time appointment for balayage blonde highlights with Douglas two weeks in advanced. The receptionist named Paula called and confirmed my appointment in the morning with me on the phone for the next day. After an hour, I recieved 3 voicemails of blank messages from Top Salon, seems the receptionist was having trouble leaving a voice message. My phone rang again, I got to answer it and Paula explained that an event was taken place tomorrow and she needs to reschedule me. I told Paula I had just confirmed with her an hour ago. Paula was very dismissive of answering my questions of why the appointment was being canceled and on above all, she was very hard to understand on the phone. After I insisted ten times for her to please put someone else on the line, she did. The woman who came on the phone said there was no event happening tomorrow, but that my appointment was double-booked.

This was very frustrating and aggravating on the phone and the fact that I anticipated my hair getting done for two weeks.

Very poor customer service representative Paula. It doesn't represent the salon in a...

I had a haircut months ago and after my experience there I never went back... I tried to explain how I wanted my hair done but the person in charge would ask me the number of the trimmer I wanted... I was never before asked for that, so I didn't have a clue... well also I used to get my hair cut only with scissors... So I got a totally different haircut and I hated it... The work was done so I didn't say anything and let him finish... The guy shaved my neck so hard that I was in pain for about two weeks and got some cuts on my back neck that I realized after feeling crusts on my neck... I ended paying for the haircut and heading home just to trim my whole hair and let it grow back. My advise is to make sure the people gets what you want and ask them to tell you every step they would make before cutting cause you can't...

Douglas is very horrible with clients he cancels on them too easily he will not make it as a professional in the future👎🏼👎🏼👎🏼 With an attitude !!! like that I waited for three months when I got there he did not show up he showed up at 5 o’clock because he just felt like it didn’t have the decency to say that he was sorry or for his inconvenience So if you’re reading this do not schedule any appointments for them they are self-centered people working there I walked in for highlights and a trim my hair was to my stomach length and I walked out with chin length and my hair is burnt to a crisp ...