Buck Mason — Local services in Newport Beach

Had a very disappointing experience at this store. One particular customer received a lot of attention and assistance from the salespeople, while I was completely overlooked.

I spent about 30 minutes looking at clothes and trying to find the right sizes on my own. When I needed to use a fitting room, no one offered to help, so I had to walk over to an empty one and ask if I could use it. Even then, no one checked in to see if I needed assistance.

Meanwhile, the sales associates either continued arranging clothes or remained focused on the same customer who was receiving an excessive amount of attention. When I was ready to pay, I stood waiting to be acknowledged but was once again ignored. This was especially frustrating since at least two employees were not assisting other customers at the time.

I started to wonder if I was overreacting to the treatment I received, so I asked my wife, and she agreed that the vibe was definitely off and there was a noticeable difference in how much attention the other customer received versus the complete lack of help I was given.

Ultimately, I left the store without making a purchase because of the lack of basic customer service and the uneven treatment of the customers was disappointing. I hope the store reevaluates its customer service practices and ensures all customers are treated fairly...

We stopped into Buck Mason in Fashion Island, being only vaguely familiar with the brand. Two hours and a substantial purchase later, I have to applaud this store and staff for creating an unparalleled shopping experience.

It’s not often the staff of a retail store encapsulate the vibe of a brand; after meeting this crew, I’m confident this staff does exactly that. Warm, engaging, friendly without being contrived or saccharine, and each equally gorgeous and stylish, putting their own spin on the brand’s style in an aspirational way.

We worked mainly with Erik, the store manager. Erik was truly delightful; he met and read my husband’s fashion reticence and gave him ample space to try things on comfortably and without pressure, while always ready to grab a different size or recommend a different fit. Erik knew every detail about material, sizing, and fit and very quickly understood what we were interested in and looking for.

The culture of the store felt mature but cool, and they treated my teenage daughter with the same respect and warmth as they did me, the middle-aged mom.

We come to Newport Beach every year and a stop into the store will become tradition (until we get one in Salt Lake City… please!) I applaud the entire staff for cultivating such a happy memory...

Racist!!!!! I came here on a Saturday with my husband. It was crowded I went to the dressing room. The SALS GUY giving everyone water but NOT my husband bc we are the only ASIAN people in the store. I had several clothes trying and he NEVER asked if the size or anything. But he came to the white guy in the next dressing room every 3mins! Seriously. He is being so so so rude and the way speaking to me is like I own him money or sth. He has black hair and big eyes. I shopped at fashion island very often and I never experienced sth like this. I like several clothes I was trying but when I came out of the dressing room my husband said they were racist and rude so I left the clothes on the sofa and left. Trust me I rarely post any reviews but I just never met a person like this! You are losing business if u keep hiring...