NAPA Auto Parts — Local services in Newport

I've had two bad experiences at this store about one year apart. First one, I wasn't acknowledged or helped more than an employee pointing in a general direction for what I might be looking for while four other employees were on their terminals with no other customer in the store. After a few minutes I just walked out of the store. Second, I go in to buy a battery and tell them I need it installed. After being passed off to three different employees, I was ready to pay. I wanted to confirm they would install it before I paid and they said they do not install batteries. I asked again and they said no. I then said that I came here specifically to buy a battery and get it installed but if they didn't do that then I wouldn't buy it from them. The employee then said it was because they were short-staffed. I looked around and counted six employees in the store with no other customers again. After pushing a 4th time to have an employee spend five minutes installing it, the employee finally agreed to install it for me. Five minutes later, it was installed. I'm disappointed with the service and they fell far below my reasonable standards of customer service twice. This is my first review I have ever written but unfortunately I felt it...

It was an ok experience, but don't go in with a good mood or try to brighten people's days by using manners because the grump that helped me was rude. I wasn't acknowledged at all. Then I had to ask where to pat and barely got a response. On my way out, I said, " Thank you, have a nice day!" I got nothing from that either. I will not go back, I'm there to spend my hard earned money. It would be nice to get a " hi thanx for coming" or "anything we can help you with?" Or even a "hi shut up and just give me your money. " I mean most people are already a little disgruntled because they are buying parts to fix something that may b broken down, so to have a little kindness and welcome me into the shop would go a long way. The acknowledgment would make me open my wallet a little easier, too. I may just b petty but a little customer service would mean a lot. Moving on from the lack of cust srv, the store was clean and well kept. I did notice that quit a few items had no price markings. There was a display box of gloves but there was no price. I didn't know if it was a...

I needed help finding a particular part. And admittedly, working on my vehicle is not really in my wheelhouse.

When I went in and asked for help, the kid behind the counter directed me to an aisle. I went. I looked. But there were hundreds of different types of this part and I wasn't sure which one. When I asked for help trying to narrow down which one he said he didn't know. No joke. That was it.

I admit, I became frustrated and asked if there was someone who could actually help. He went and retrieved someone else.

Now this person was solid. He explained the differences in the different parts. He matched the right part and gave me solid advice (that I used).

If you're going to this location, and are like me (not a mechanic), pray you don't get the first kid.

I hope this...