Burger King — Restaurant in Newport

How this place has 3.5 stars, blows my mind. This place is just down right awful. Been here several times, same results. Lines are out the door. Food is never right. Poor Customer Service, at the drive thu menu and inside. Manager if you're reading this get your staff straight. You lost a continuous customer. The other day when I was here. I order 2 cheeseburgers, 1 Rodeo, 1 double cheese, Small Fries, and Small Drink. When I got to the window. Charged me, gave me my drink and told me to go park in the reserved 1 spot. So I did. Waited for roughly 15 mins for my food, watched the drive through go past. Several cars have gone past at this point. I walk in. There's a line of 5 people waiting to get their order taken. 1 guy waiting for his TO GO Order. The guy waiting for his TO GO order seems like he's been sitting there for awhile. Requested where his 2 cheeseburgers are. The cashier laughs then looks and gives him the 2 burgers that have been sitting in the bag. I then ask right then and there if he had my meal ready, since I've been waiting outside for roughly 30 mins now. The Cashier then grabs the other bag that's been sitting there and looks in it and says "Oh, here you go." No apologies. Nothing. I grab the bag and storm off. 5 mins later, I'm on the road going through the bag and noticed 2 items were missing. (Yes I know it's my fault for not double checking in the restaurant). At this point, I'm not willing to turn around to wait another 30 mins for my food to only get cold but not even given to me correctly. Too frustrated that I lost 4 dollars to employees who simply just did not give two craps so why should I call in to a restaurant who would probably not...

Drive thru after lunch rush, store was not busy, no other cars in drive thru.

Ordered my meal by number with soda. Pull up to window, pay, after a minute was told that sandwich was delayed and was asked to pull around to the front and wait for it.

Did so.

15 minutes (for real, I was watching the clock) from whenni paid for the meal they finally brought my food out. They apologized saying they gave my food to someone else, then forgot about me, then had to remake it.

Sandwich was cold and they threw in extra food that I didn't order, which I didn't eat for other reasons.

This is the fourth time in 2 months I been asked to pull around and wait when the store wasn't busy. After this little fiasco, I'm done coming here. I keep a list of fast food locations to avoid, it isn't a short list either, and this store is going on it. I don't ask for much; i order from the menu by number, rarely make changes to the food I ordered, and have my payment ready when I get to the window. All I expect is the food I ordered for the price I was given in something of a speedy fashion (it is "fast food" afterall).

This store has failed in that simple expectation too often now. No more. I'll find somewhere else for food when im travelling and must eat. Maybe the McDonalds in Red Wing. They aren't on my...

To start when I recieved my soda it was already melted. I could feel the remnants of some ice cubes and asked them for a fresh soda, which they did with no complaint. I should have known from that moment my order would be wrong. I got home and all our special orders were wrong. Asked for no tomatoes all of our sandwiches had tomatoes on them, asked for no onions, and of course it had onions. I ordered my whopper with extra mayo, The extra mayo was put on a crispy chicken, not even the same meat. We ordered onion rings and they we the worst onion rings I ever had. They were mushy and even cold which I did not understand. This was the worst food I have received idk what the deal was, we have been before and the quality of the food has never been this bad. Very upset about the onion rings, as they are not cheap, never ever had any rings that bad. I do not suggest this store at all, spend the extra fuel and go to a...