Roby's Furniture & Appliance — Local services in Newport

We recently moved to Newport, Oregon. Our house was completely unfurnished. We needed everything. People recommended different places to us, and we wanted to support a local business, with local employees so we chose to check out Roby’s first. I am so glad we did! First we met Sara. She was so helpful, informative, and kind. She showed us so many things and answered all of our questions, and made sure all our choices were available. Some items needed to come from other stores, and Sara procured them. We ended up purchasing a Speed Queen washer and dryer, a beautiful sofa and love seat, a coffee table, end tables, lamps a TV entertainment center, and a sofa table. On subsequent visits we purchased a box spring and mattress for an existing bed, a dining room set, a refrigerator and 2 night stands. We were even able to return a couple items that didn’t quite fit, and with the store credit we received, we were able to help offset the cost of one of our nightstands. One of the best things we discovered was how quickly everything was delivered. In less than a week we received our first delivery. Our furniture was delivered by Brian, Sammy and Cody, who worked very hard getting it all up our stairs. They set it all up, too, and Brian connected the washer and dryer and made sure they worked. They have delivered furniture to us twice now, with delivery number three scheduled for Monday. They did a fantastic job, and made everything look great! Cody made the refrigerator shine! Sammy made sure all the lamps were set up and all the cords reached the outlets. They all made sure that everything looked great. Finally, we met Hillary, who shared with us her ideas and advice that were so helpful and useful that we were more excited and satisfied with our purchases. She was also very kind and made us feel comfortable and right at home. I will be forever thankful that we went to the Newport Roby’s and purchased our furniture. I’m sure we’ll be back as we have future needs. I couldn’t be happier or more satisfied with our furniture, our experience, and most importantly, the great people we have met that collectively made our experience so easy...

We have been shopping with Roby's for years now. We have a lovely vacation rental home. We are currently in the process of selling our home to a very nice lady. I recently purchased a new Clothes washer from Bradley that will be delivered on Monday for the new owner. As an afterthought, I called back up to Roby/s and spoke with England. I wanted to make sure that our new owners name was on the paperwork as well so that if she had any problems with the appliance she could simply call Roby's. Both employees were friendly, helpful, knowledgeable and helped me achieve not only purchasing an excellent machine but also making sure that our new owner and friend gets excellent service with ease. Thanks so much! Wow! Add Jeremiah Johnson (delivery man) to this review. Contacted our rental agency & us as well to insure that delivery confirmation was in place. Didn't just settle for leaving a message on an answering machine. He ollowed special instructions due to fact we are not able to take delivery ourselves. Pleasantly & assured me confidently that everything would be done properly. Right down to the last minute details which are delivery & hook-up. Whoever hired these three employees should pat themselves on the back. I would hire them in a minute!! ...

We went into your Newport store to see what sort of dining table sets you had available. We fell in love with a few sets. After taking pictures of what we liked and sipping some coffee, we came back to make our purchase. The great twist is while the staff was working on our papers we sat on some incredibly comfy sofa's. The paperwork was almost finished... and we added the sofa set. Round of applause the staff, we had no clue it was almost closing. Nobody rushed us or told us to come back another time. We waited for delivery day and the truck arrived a little over an hour before the estimated time. Sammy and Brian scooped out the best entry for the furniture. They removed our old dining table and chairs, brought in and set up the new one. Brought in our sofas and set them up too. About halfway through the couches, my toddlers was losing his mind with anticipation and excitement. They handed him a throw pillow to "help" and made his little heart gleam.

We had a great all around Roby's experience and will be back for more in the future. Thank you for the sales team and rep who personally shopped with us, and the great personality of the delivery team. Everyone was great!

Sincerely, Esaii and...