T-Mobile — Local services in Niceville

I'm giving T-Mobile 0 stars. Since they removed my Sprint sims card and replaced it with a T-Mobile card the service has been terrible. I have dropped calls, can't answer my phone, can't hear but person can hear me or vice versa, or my phone just doesn't ring, can't send text. T-Mobile kept telling me I needed to buy a new phone. I was persistent with them that my phone worked fine until they put their sims card in. I was told by phone by a guy who said his name was Mike at the Niceville, Florida location that I needed to change services!!! I reached out to the CEO Mike Sievert and he had Sprint technical support try some things. After they investigated it they discovered it is NOT MY PHONE IT'S T-MOBILE PROBLEM!!! Maria contacted me apologized and set up an appointment for me (in Tampa) to have a Sprint sims card put back in my phone. So far I'm having no issues with my phone that Niceville T-Mobile told me I needed to replace or even better told me I needed to find a new provider!!! I have been a Sprint customer 25 years and never been told by a Sprint employee to find another provider. I'm not the only one having these issues, my family, friends, neighbors and business associates are having the same issues since getting the T-Mobile sims card. It's not just in Niceville, it's country wide. T-Mobile are aware their service is terrible but told me they are working on it, I'm going to wait and see. Will update if I...

TLDR: Sarah and the manager are awesome!

I recently switched from Verizon after 13 years. Obviously I was very nervous and anxious about the whole ordeal. However I was blessed to encounter this T-Mobile store in Niceville. My family was treated professionally with fast service from the beginning. I had the amazing employee Sarah assist us with the process. She took her time to explain the plans, discounts, promotions, and upgrades. When I said no to whatever was offered there was no pushback which is a true sign of a respectful salesperson in my opinion. All said we locked in a plan for 5 years upgraded a few phones and were on our way to complete the easy process at home…which I was unable to do on a couple phones. But once again Sarah (the best employee!) committed time to me to help once more and everything phone transfer wise was solved. Then I ran into a rebate issue and Sarah and the manager immediately put a trouble ticket in with T-Mobile to address the issue. Honestly the help at this store is unmatched and definitely made the process of switching carriers...

So I picked up a 5G Home Internet. CenturyLink was giving me the run around on when my service was going to be activated but they needed the engineering department to come out and install something, a big mess and no time line on when this will all happen.

I called the T-Mobile store in Nicevile and Jake told me to stop by.

He was unsure if this would work because t-mobile did not have best coverage in my area. But he said to try it out and if it does not work we can return the device and service for a full refund within a 14 day period.

I got home and I set it up and it works great! Its not the fastest and the signal was on the week side but that was expected.

So if you are fighting with CenturyLink or any other Internet provider go and see Jake at the T-mobile store in Niceville.

Thanks a million to...