Smith's Jewelers — Local services in Noblesville

I took a ring that was given to me by my parents (bought from Smith’s) to be resized a few months ago. My ring was hammered and a matted, almost white gold, color. When it was picked up my ring was completely smooth and shiny...when brought up to the women working that this wasn’t my ring she argued that the ring was scratched so she smoothed it out...no apology or “how can I fix this?” she argued... Erika stepped in to inform the woman that she was wrong and offered to try and fix my ring. She took it and had it hammered like it was originally and it looked great. Then it started tarnishing. I’ve worn this ring for five years. I had not taken it off until getting it resized at Smith’s, I have never ever had a problem with it tarnishing. I called the shop and the woman who answered (assuming the same woman who messed it up originally) argued that it just happens over time. I tried to explain that I had never had this issue until I brought it in and they smoothed it out. She continued arguing with me about MY RING until I just had to give up. I waiting until Erika was in the shop and called her, she explained that a coating must have been on the ring and gotten removed when it was smoothed. She offered to try and fix it, hesitantly I let her. She communicated with me through the whole process, she was apologetic and clearly felt horrible (even though it was not her fault in any way) and she was incredibly kind and helpful. She is the reason I’m giving smith’s even one star.

My ring looks nothing like it did when I got it and when I took it in to be resized. It’s dark and dull and there is nothing more that can be redone to it.

The original woman never once apologized for her mess up. She never offered to help. She argued with every conversation and was not compassionate in any way.

The lack of compassion from her, the lack of attention to detail, the lack of care is why I will not be shopping at Smith’s nor will I ever bring my jewelry there again.

I’m incredibly disappointed and upset. This ring was so special to me and they ruined it completely.

If you decide to go to Smith’s, ask for Erika, she’s incredible and a great representation of quality...

If you're looking for a jewelry store that combines exceptional quality, a relaxed yet luxurious atmosphere, and a genuinely kind and generous staff, look no further than this amazing shop. From the moment you walk in, you feel like you're part of the family. The staff is not only laid-back and fun but also incredibly knowledgeable. Lisa, in particular, is a standout. She's honest, straight to the point, and always gives her opinion, which I absolutely love. But truly, everyone here is fantastic and makes shopping an enjoyable experience every time!!

The selection is incredible, with pieces from top designers like Simon G., as well as an ever-changing, stunning estate collection. Whether you're in the market for something new or a beautiful vintage find, this place has it all—and everything I’ve bought has been a solid 10/10. What really sets them apart, though, is their commitment to customer satisfaction. If there’s ever been an issue with a piece, they go above and beyond to make it right. Their customer service is unmatched, and it’s one of the biggest reasons I keep coming back.

Beyond the jewelry, this store is deeply embedded in the community. They're constantly donating to local causes and supporting non-profits, showing that their generosity extends far beyond their incredible pieces. It’s rare to find a place that excels both in what they sell and in the positive impact they have on the community.

If you’re in the market for beautiful jewelry, an incredible shopping experience, and a team that genuinely cares about both their customers and their community, this is the place to go. I can’t recommend...

My Grandpa just passed away and he had a watch that wasn’t running and the dates were off. Smith’s Jewelers changed the battery and the dates for only 10$!!! So cheap. Abbie was great and so helpful! They even did it really fast while I was still in the store so I didn’t have to come back. They also did one of my Burberry watches. One of the screws was stripped but they found a way to still get it off and change the battery. They also removed one of the links so my watch fit better. That also only cost 10$!!! I was amazed at their pricing, and then blown away with the service they provided at such a low cost with such quick turnaround. I walked out with both watches working in 30 minutes for 20$ total. Highly recommend them! Abbie was very nice and so was the whole team! Thank you Smith’s Jewelers!!! :) my family now has a watch from my Grandfather who unfortunately passed away and we can keep his memory alive because of their great work. Abbie also offered her condolences for my family’s loss. Thank you Abbie. It was just a great and...