If you’re considering Milltop as your wedding venue, I urge you to read this review fully before deciding. I didn’t originally intend to write this, but I feel obligated to share my experience. My goal is to be as transparent and fair as possible.
I didn’t personally choose Milltop; my fiancée at the time picked it based on the photos. The venue is beautiful, but the experience was frustrating from start to finish.
Pricing Issues: From the start, the conversations with Rocky and the team felt overly focused on upselling, similar to a car dealership. Discussions immediately revolved around alcohol package options, where we learned all liquor must be purchased through Milltop. For 100 guests, we opted for the 6-hour gold package with one upgrade and additional alcohol for the bridal suite and man cave, totaling $6,266—or about $62 per person. This didn’t reflect the reality that not every guest drinks, including children, driving the cost up even more.
Additionally, every invoice included a 20% service fee, which is not a tip. After the wedding, we were encouraged to add a separate tip for the staff. Furthermore, Milltop requires liability insurance for the venue and a $500 security deposit, which we never got back.
Here’s a breakdown of our final expenses:
Invoice 1: $6,950 Ballroom: $4,500 Miller’s Station: $1,350 Bridal Suite: $550 Man Cave: $550 20% Service Fee: $1,390
Invoice 2: $4,854 Second half of room rental: $4,854
Invoice 3: $6,096 Guest Tables: $300 Sweet Heart Table: $25 Basic Tablecloths: $545 Poly Napkins- Taupe: $138 Twinkle Curtain: $200 Pipe and Drapes: $250 Room Flip Fee: $150 6.0 Hours of Gold Bar Package: $3,300 Makers Mark bottle: $95 2 cases of Bud Lite: $148 Brutz Champ (12): $420 Moscato (2): $70 Sun King Cream Ale upgrade: $50 20% Fee: $1,067 Security Deposit: $500 Bartender Labor: $600
Total Cost: $17,900 (not including $6,000 for catering from a limited selection of pre-approved companies). Factor in additional tips and the food bill, and this becomes an extraordinarily expensive venue.
Service Issues: Bartender Issue: One of our guests, completely sober, was inexplicably cut off by the bartender. When I asked for clarification, I was referred back to our contract with no explanation, causing confusion and frustration.
Missing Alcohol from the Man Cave:
We paid for the man cave until 1 a.m., stocked it with a $95 bottle of Maker’s Mark and two cases of Bud Light, and returned after the ceremony to find everything gone. The staff first claimed they removed the alcohol to avoid children consuming it but later said it was due to a lack of a bartender. Notably, we never had a bartender in the man cave that day.
The booze was returned 30 minutes later, but we were fined $500 the next day because my father-in-law had brought bourbon into the building after the man cave alcohol was taken. This series of events made an already chaotic evening worse.
Deposit and Follow-Up:
We never received our $500 security deposit. Combined with the additional fines, it felt like the venue was more concerned with squeezing as much money out of us as possible rather than providing excellent service.
Overall Experience:
While our wedding was lovely, the experience with Milltop’s pricing practices, convoluted policies, and service was overwhelmingly negative. Rocky’s unwillingness to explain key issues or resolve them left a bad impression. At these price points—and with their rigid policies—there are likely better options for couples planning their big day.
I recommend carefully reviewing their contracts and preparing for unexpected charges if you choose this venue. Otherwise, I highly suggest considering...
Read moreThe venue itself is amazing, huge bridal suites and man caves, rustic appearance and made for great pictures. The coordination team was overall good at their job, although our coordinator left the company in the middle of our planning and Milltop did not tell us, and we only found out when we walked in for our details meeting and had to start over with a new person. Sophia did a great job picking things up and following through but still not very clear communication on that front. Jacquies catering is the required food choice, and they had amazing options and did great the day of the wedding. The decor and alcohol (that you have to buy through them or they charge a $500 fine) was pretty overpriced. They originally were going to charge $250 to put a few strands of lights in the main event space, and a case of Natural Light for the man cave costed $70 ($15 in liquor store). They tell you “they aren’t a liquor store”, but I’m not sure why they are charging almost 500% markup for alcohol when they could go buy it at a store 5 mins away for less. Seems like a bad vendor they are using for those prices, and seems like a sham since you have to buy alcohol through them. It was also odd that we had to get an insurance rider for wedding day but also give them a $500 deposit. Likely they plan on using the deposit intentionally to ask for gratuity after the event. If something were to happen day or the wedding I would’ve gone through my insurance I was required to purchase, so that part didn’t make sense to me. Another issue we had was with the invoicing. I had emailed Rocky multiple times to get my email added to the invoices, since they were only going to my now wife. He never responded, and actually sent an invoice to us the day before Christmas, due upon receipt. When we checked email 2 days later there was a $100 late fee already on it. I personally did not care for Rocky’s sales pitch on the tour and is very clearly a hard sales person. Overall our wedding day was great, but definitely felt like the value of the coordination team and the customization options we would have were way overstated. Every single thing you hope to change or add will cost, and not once did I feel the cost was reasonable. Maybe that’s just wedding venues in general but be aware that Rocky will make it sound like he will do anything for you on the tour but forget to mention that they will charge you an arm and a...
Read moreMy daughter was cheated out of her dream wedding.I am the mother-of-the-bride. The Knot would not let me leave a review. We paid Mill Top a total of $17,590 for the Ballroom (ceremony), Loft (reception), Bridal Suite and Man Cave. $2000 of that was for "coordination." Material emailed to us after we paid deposit said our coordinator would oversee our event and be aware of what's going on in building to avoid any potential problems. WRONG! We had one coordinator assigned, and there were too many problems. That day, the elevator broke down, our Mill Top "preferred vendor," harpist Elizabeth Ahlgrim, never showed (and apparently was never contacted prior to wedding as we were told she would be), therefore wedding started late; wedding programs were not placed on chairs in Ballroom as was agreed to; chairs for ceremony were not arranged as agreed to; Mill Top's microphone in the reception did not work properly (they blamed this on fact we did not use one of their "preferred vendors," yet they did not accept blame when the harpist, a "preferred vendor," did not show); so wedding party was not announced when they entered the reception; wedding ran late, but no one informed caterer, so salads were already served prior to wedding party entering reception; no one from Mill Top informed caterer we wanted top tier of cake cut and served because bakery was giving us a free cake on 1st anniversary, so much cake wasted (and bakery was a "preferred vendor," so one would expect Mill Top would have known of their policies); Mill Top did not remove TV screens hung on walls in Loft (we did not use them) as agreed to, so now we have some wedding photos with ugly black screens in them). We spoke to Mill Top a couple of weeks after wedding and they admitted to problems, told us they would "own it," and asked what they could do to make it right. We asked for a return of our coordination fee. They insulted us again by offering $150 to cover cost of wedding programs no guests got. Aesthetics: the Loft was beautiful, except for the ugly metal emergency exit door-difficult to avoid in photos. Also, the corridor from the Loft to restrooms was long and narrow. Awkward for guests traveling to and from restroom. We have consulted attorneys over lack of services for our $2000 coordination fee, we'll see how that goes. I would not take a chance...
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