The Real Jewelry Company — Local services in Norfolk

2/26/25 UPDATE: After over a year I am now forced to take this company to small claims to retrieve a grill that I spent close to 4k on. I spent overall more than 16k with this company and now I’m having to be advised from my attorney while I attempt to retrieve my reimbursement through court.

Man I’m hella disappointed in this company. I’ve had multiple issues with the service from this company but the last issue and probably my final was ordering a grill I never got to see because they weren’t capable of making it. I spent 3600 on a grill and waited 2 months only to be told every excuse why it couldn’t be made. I worked with one of their staff and bought extra molds and material to make the molds, all for nothing. I’ve wanted a grill since I was a kid man and it’s hella disappointing that this experience makes me question if I even want one anymore.

Update** I want y’all to understand that I spent over 13k with this company only to be spoken to crazy. I was reached out to by the “president” mark who seemed like a pretty nice guy who tried to intervene to get his staff to realize their fault. I was then reached out to by said staff only to be talked to rudely. I gave this company over 3 chances to make a product that they failed to make over three times and was blamed for not willing to participate to help. How wasn’t I willing to help when I spent my own money outside of purchasing the grill to get it done? I’m not even asking for that money either which is close to an extra $100. Man just don’t with...

Love the care Zoe takes with every order. Seems like he has his hands on every piece that goes out.. He was very patient with me, as Im someone who likes to ask a million questions.. Half of them I could probably look up or find on his page yet he took the time late at night to answer all my questions and ensure I was comfortable with making a purchase. Furthermore, he educated me on what I was buying which, I dont see many jewelers do as it seems like others are just in it for the money. Zoe really makes you feel his passion for his business and customers and it shows with a phenomenal customer experience and a top notch, one of a kind product....

This company is extremely professional and takes pride in customer satisfaction as well as quality. I am beyond satisfied with the timeliness of delivery of my beautiful high luster stud moissanites. The simplistic yet stunning design provide versatility with every outfit and are perfect for everyday wear. The affordability of this gemstone will definitely entice you to purchase more. Highly recommend. 5 stars but would give more if...