Banter by Piercing Pagoda — Local services in Norfolk

I recently took my daughter to Banter by Piercing Pagoda to get her ears pierced, and I couldn't be happier with the entire experience. From start to finish, the staff at Banter went above and beyond to ensure that my daughter felt comfortable and at ease during the process. I am extremely grateful to them for making this milestone moment so special for my little girl.

First and foremost, the customer service at Banter was outstanding. The staff greeted us with warm smiles and took the time to explain the entire procedure, putting any worries we had to rest. They were patient, friendly, and professional throughout, making sure my daughter understood what was going to happen and addressing any concerns she had. Their expertise and knowledge instilled confidence in both of us.

The cleanliness and hygiene standards at Banter were impeccable. The piercing area was spotless, and the staff followed strict sterilization protocols, ensuring a safe and hygienic environment for the procedure. I appreciated their attention to detail and commitment to maintaining the highest standards of cleanliness.

The piercer who worked with us was exceptional. Melanie had a gentle touch, which made the process much easier for my daughter. She took the time to assess her ear shape and size, ensuring the placement of the earrings was perfect. She meticulously marked the ears, double-checking to ensure symmetry. The piercing itself was quick and virtually painless, thanks to his skill and expertise.

After the procedure, the staff provided us with thorough aftercare instructions, including a complimentary bottle of aftercare solution. They emphasized the importance of proper care and answered all our questions regarding the healing process. Their commitment to ensuring the well-being of their customers even after the piercing is truly commendable.

I'm delighted with the outcome of my daughter's ear piercings. The earrings are beautiful, and the entire experience at Banter by Piercing Pagoda was fantastic. They exceeded my expectations in every way, and I highly recommend them to anyone considering ear piercings.

Thank you, Banter by Piercing Pagoda, for making this experience memorable and enjoyable for my daughter. Your exceptional service, attention to detail, and commitment to customer satisfaction are truly admirable. We will definitely be returning for any future piercing needs!

Five stars...

Lisa was outstanding! Amazing customer service and very knowledgeable! And made sure to enhance my customer experience by offering a promotion, I just could not turn down! I came to get my sons ears Pierced and not only did I get his ears pierced, but I was able to also get a charm for his chain at no cost. She was absolutely amazing with my son as she read his body language, knowing that it would be more beneficial to pierce both his ears at the same time, instead of one and then the other. She read correctly because he wouldn’t have set still for the second piercing.she had her coworker assist and in seconds both his ears were pierced and we were on our way! I couldn’t have asked for a better experience for myself and my son! And my son loves his new look by the way!...

This morning I visited Banter inside of MacArthur mall. I must say, Lisa was a total rockstar😊 She made sure to greet us with a smile, she has a very pleasant and welcoming demeanor. I informed her of the not so great experience my toddler had a Claire's and she took that experience into account, making sure to create a relaxed, comfortable environment for my daughter. She also did a wonderful job of explaining the process to me and my daughter. I cant say enough about Lisa, she made me feel like I was back in elementary school talking to my favorite teacher☺️ She is so thoughtful and personable. Her interpersonal communication skills...