Dent & Ding Appliances — Local services in Norman

Had a disappointing experience with a washer repair. The technician did try hard to fix the issue, but wasn't able to initially diagnose the root cause of the problem. One fix was tried, but didn't resolve the issue. So we ordered another part, and scheduled a time for the second repair attempt. The technician came as scheduled, but I was unable to hear the doorbell and knocks (wouldn't have believed he came if not for the card on the front door). We rescheduled for the following week. 2nd attempt to meet failed as well, never heard the technician come to the door. I take partial blame, as I should have positioned myself in the living room or somewhere that I could hear the bell/knocks. However, no phone call was made to me like most modern service company's do if they can't find the homeowner initially, so I do feel like they could have tried much harder to contact me once arriving. The technician simply left after not receiving a quick answer at the door. They were under the impression that I was not at home, I think because my vehicle was in the garage. All of this would not necessarily be reason for a low rating on a review, but it was in their response afterward that warranted it. I called the day after the second unsuccessful service call attempt. After introducing myself I was interrupted mid-sentence and was told almost word for word, "Okay look, I am so sick of dealing with this, you just don't seem to be able to make your appointments. We'll just send the part back and restock it and we refuse service to you. Have a day." I was then hung up on before I had a chance to have a discussion of any sort. I understand the frustration of regarding the unsuccessful service calls, but I was equally frustrated. I, also, was taking time away from my work day to make the appointments and felt like my time was being wasted as well. It was as if they thought I was benefiting or enjoying making this difficult on them. One of the fundamental issues with this (aside from poor courtesy and general customer service) attitude of refusing me service is that we have already entered into an agreement. The service call agreement states that we have 30 days to resolve the issue for the cost of the initial service call, plus parts. To refuse me service after the process has initiated isn't right, now I am out roughly $100, but my problem is completely unresolved. The part we replaced was a guess and didn't fix the problems I've been having. That leaves me footing the bill for a new service call with another company, plus parts cost.

I waited about two weeks before posting this review, just to leave time to "cool off" and have perspective before posting. I also wanted The Appliance Guys to have the opportunity to call back and make it right before posting anything. But after waiting (and not receiving any sort of communication from them), I do feel like I was treated unprofessionally and I still feel like were in the wrong to not finish the job they started because of the confusion we had in the two final service call attempts.

I still give them a 2 instead of a 1, because I can tell they did initially want to fix the problem and tried to at first. They were also on top of making call backs for appointments and reschedules. However, due to their rude and unprofessional treatment at the end and their lack of ability to call my mobile phone on appointment arrival, I would have to say my experience was a 2 out of 5. I'd certainly not recommend them. I own two properties and deal with service companies quite often. This is my first negative experience of the sort. Instead, I do highly recommend Alpha Omega Appliance Repair, they have always responded quickly, efficiency, and courteously to my...

SO BAD! Should have paid retail. This is going to be a long story. Saw a stove I liked at the OKC home and garden show, so I bought it. A month ago or so. We set up a time for delivery, Wed at 4:00. I get a Call Tues. prior to scheduled date with them telling me they were about to head my way. I say no I can't because I am at work. She checks the schedule and see that it is supposed to be Wed. On Wed. I call at 12:30pm to confirm the delivery time. The lady on the phone says she will call me back to confirm the time so I can leave work. She never calls back. I call her at 3:30pm and she says we are good on delivery time. So I leave work early and go home and wait. So I call her at 4:30 and ask where the delivery is, She says she will call back. She does not call back. I call her at 5pm and she says the delivery guys is tied up at the store and will be there closer to 6pm. I am tired of waiting so I load up my trailer and tell them I am on my way to pick it up. When I get there two guys are just hanging out in the front of the store with my stove strapped to a dolly. Guess they were tied up hanging out. I ask for my $25 dollars (more on this side story later) I paid for shipping back. They both say they cant give it to me because the lady has the card reader. So, I will have to come back when she is there to charge it back. (guess my time is worthless). The two guys offer to load my oven. I say OK. They proceed to try to lift the stove into a trailer that has a ramp. The photo shows the damage. I am not happy and grab the dolly and roll it on to my trailer by myself to show them it could be done without ripping the side off my stove. They offer to fix it if I want to leave it. I have already sold my old stove, so I say I need it. The guy says he will order the parts and repair it himself. So now I wait. 2 week later I have hear nothing. So I call. The lady answers again and says the parts are on back order and they will call with an update. She says anybody can do the refund if I come to the store. She does not call back. I went there today. 2/20/2018. I finally me the lady. I dont know her name or the two guys names because they never told me. She says the part are still on back order. 3 little plastic clips. One month. I ask about the $25 refund for the delivery that never happened. She says I need the same credit card I used. It happens to be my wifes card so we will have to come back. This Hell Never Ends. Every time I complain She has responded the same way. "well you are still able to use it right." I was still able to use my old one too. Note: No one from this store has ever apologized for this experience. They were always sure to say have a nice day and "well you are still able to use it right." So I am on the phone with my wife and the Lady behind the counter says she was able to refund the money to my wife's card. Finally something went right, oops spoke too soon. She refunded the wrong amount and we may have to redo the whole transaction. She will find out after she speaks to the bank in the morning. When I saw dent and ding on the sign, I didn't know they ment they would dent and ding it for you......

Update: Without any call or contact to myself or my wife, this lady sends us a text message that says she has tried to contact us. (neither one of us have had any calls or contact previous to this). I just wanted my $25 dollars back. She refunded us $250 dollars on accident and has now told us she will talk to her bank to charge our card for the $225 difference. I don't know if this ride ever ends. The recent other reviews seem...

They don't deserve 1 star!!! I want to begin this by saying The Appliance Guys ran a much better business than the current owners. I did business with them for years and was always satisfied with the repair and customer service I received, that is not the case with the new owners DBA Dent & Ding. We took our washing machine to them due to no agitation and no spin and they diagnosed it as a broken coupler. We told them to repair it and to call us when it was ready. They did as instructed and we picked the washer up. We got the washer home hooked it up it begin to squeal loudly and smell like burnt rubber so my wife called Dent & Ding and was told that's normal after a coupler replacement. Two days later the washer did exactly what it went to the shop for, it wouldn't agitate nor spin. My wife called Dent & Ding again because I was out of town and told them what had happen and she had no way to get it back to the shop. She was told a tech would be out to look at it since they had worked on it and hadn't fixed the problem. The "tech" arrived at my house and my wife tried numerous times to explain to him what the washer was doing and his continued reply was " I fixed it myself so there is no way it's broken again" then begin trying to argue and disputing everything my wife told him. She told him to leave and called Dent & Ding and ask to speak with owner. Once she and I both spoke with the owner he agreed to send another tech from his Chickasha location to my house to look at washer. Second tech arrived and decided machine needed to go back to shop because the transmission had to come out and the clutch had to be fixed so he unhooked for my wife and took it. Once the washer was taken back to Dent & Ding it was decided by the same "tech" that came to my house and fixed washer the first time that the transmission was bad in the washer and the washer was "junk"and they ask us what we was going to do with our "junk" washer? I picked up the "junk" washer up and took it to The Appliance Girls on Porter in Norman for a second opinion. A few days after we dropped it off The Appliance Girls called saying it wasn't the transmission at all and fixed my "junk" washer and it's running fine as I post this. So after all that I wouldn't buy a winged Pegasus from Dent & Ding or trust them to try to repair anything I own! I am an Appliance Girls customer from here on out due to the customer service they provided and the steps they took to take care of my washer and get it up and going for my family! So if your in need of good used appliances or repairs go see the Appliance Girls and leave Dent...