Rocky's Ace Hardware — Local services in North Andover

New Review: It just keeps getting worse. I only stop in here when I am in a pinch and dont want to travel a longer way to a big box. Literally the last 4 times (not making this up) I have gone, I have been over charged at check out for items. Not the biggest over charge, 0.49 to 7-8 Dollars, but it is a theme. When brought to management, they complain "the kids dont care and dont update prices on the shelves"...well, anytime you start something with "the kids", you are saying more about yourself then your employees, plus, this is your store, you are responsible...just a poorly run spot. The location in Middleton seems to be a bit better run from my limited interactions there, so it is "possible" to run a hardware store well...

Previous Review: Good selection in a pinch, but poor hours and very expensive, most things are 10-30% more expensive then they should be. This would be fine if the service was good, staff was well trained, and hours were good, but they are only 'ok' with all these...

Fairly limited selection, and I can never seem to find anything despite it being a smaller store. They never seem to have quite what I need. Their employees are somewhat helpful when you can catch one but they always seem to be too busy walking around looking busy. I usually resort to using their website while roaming the store to see if they have what I want in stock, but of course the website doesn’t tell you what aisle it’s in and inventory isn’t always updated. Plus their prices aren’t great. I recently tried buying some sawzall blades - the prices on the website, the hanger tag and at the register were all different. The response I got from the cashier was basically a shrug. I only go here out of convenience as there isn’t a better hardware store...

Received excellent service obtaining propane yesterday. The operator was polite and knowledgeable. I do have a favor to ask... could you call your North Reading and train them? They sent me away with a tank that was recertified in 2020. Your operator correctly noted a recert'd tank is good for 5 years. North Reading are not aware of this and it troubles me that if they don't know that basic regulation, what else are they doing incorrectly when managing a highly flammable substance... An obvious training opportunity for a) potentially safety and b) customer service since it was a bit of a waste of my time having to drive to North Andover (though you did...