Sunrise Optical — Local services in North Bergen

This optical is one of the few where you will have a positive experience all around. The doctor and his staff work hard to ensure you that walk out satisfied, from the moment you first check in, until they hand you your new eyewear. There is never an issue that they won’t go above and beyond to fix, and this is why they have such loyal patients, even some that travel far, like myself. I wouldn’t trust anyone else, and neither should you. Sunrise Optical will be waiting with open arms to take care of you like they have done with me and my family for years. If you are serious about whom you trust with your eyes, this is definitely the...

Half the staff is delightful/helpful. The other half are incompetent and useless. The doctor is always trying to scare me into going to Phillips Eye Specialists to check for glaucoma. They recently filed a false claim to my insurance for eyeglasses I never ordered or got. Perhaps they figured I wouldn’t notice? They never gave me an explanation. Instead I was told to come in and pick out a pair of glasses. When I told them I rather they cancel the claim w| my insurance, I was told that canceling my claim was not their main priority. I had to call my insurance and have them 3 way call them to get it done. Totally unprofessional and...

I received a prescription for glasses that no other eye doctor had ever mentioned I needed. I paid over $500 for them, but they never felt comfortable to wear. When I went back to address the issue, I was simply told I needed to “adjust.” Years later, every other eye doctor I’ve seen has confirmed I do not need that long-distance prescription.

On top of that, I paid for a yearly guarantee ,for my daughters glasses but when I tried to use it, they attempted to push less expensive frames instead of offering the same quality I originally purchased.

Overall, not a good customer...