GameStop — Local services in North Bethesda

The worst shopping experience in my entire life. Stay away from them. The store sells products without notifying that there is no return policy if you happen to open the box and then of course defaults on return policy offering a somewhat fraudulent scheme of “buy back for part price” after even a day of trial use. We pointed out we needed a good gaming product for special needs kid, no matter the price, and the store employees gave us the worst nightmare experience of a faulty gaming console which we are now stuck with. So far the summary: Not possible to buy a working set of products to play for a child (not in stock not in stock not in stock and can’t order to deliver), not possible to get a refund for a purchased item after a day of use, not possible to exchange merchandise to upgrade or replace with working properly.

Store manager- grumpy and loud, giving unsolicited legal advice, employees -unable to give any reasonable explanation or advice, slowest service ever (4 hours for 2 visits)

Definitely will...

I was trying to get this game at gamestop and they said they didn’t have it in stock but game me a list of stores that had it in stock. I called up one of the stores and spoke with the the store manager over the phone asking if they could hold a game (keep in mind that I was just on the phone with them) and he said that he couldn’t put it on hold so I just drove over there as fast as I possibly could. When I arrived at the store he said he sold the game to “an online order”. Knowing that if a game was shipped to the store it should be sold in stores on a shelf, not from an online order. He could have told me before he made me waste my gas driving here. The supervisor is a white man with long hair. As a black person I felt like I was being discriminated again and keep in mind that the game was for my child who was with me...

This store will not remain in business much longer. Store policy. Refusal to allow a return of a game bought one week ago with a receipt because it was already opened. Absolutely nothing wrong with the game. Lack of honesty. More importantly, the reason given for not accepting the returned game was that they couldn’t resell it: then two seconds later they turn around and said they could buy it back for me at a fraction of the cost and then sell it used.

But with the advent of technology and the ability to download games onto multiple platforms or to obtain games purchased online and have them physically mailed to you, the continued need for a GameStop store will be short lived. And with this kind of policy and customer...