Hamiltons Sofa & Leather Gallery — Local services in North Bethesda

Working with Nancy I ordered a sofa and matching chair for my living room. Ordered mid-May 2021. The company was Rowe. Nancy told me it would be 4-5 months due to Covid delays. She was spot on. Furniture arrived in October. I did read a review that a client believed that the price would include the removal of older pieces, but was charged $100 additional at the time of delivery. Please know that this is never to be assumed. Disposal arrangements should be discussed at the time of ordering. If it cannot be handled I will put in a plug for the organization DonationNation. For about the same price, your furniture if in satisfactory condition goes to a household in need. Their pick-up service is much better than Goodwill, Salvation Army and similar. When Hamilton contacted me for delivery of the new I was able on short notice (same day I contacted, not always doable) to arrange for the pick-up on the day before the new furniture would be delivery. I'm now considering replacing my casual room furniture and will go again to Hamilton. I believe Nancy or any of the sales reps will be glad to...

This is a copy of a review I made on another site: This store carries a variety of brands from low end to high end. Unfortunately the woman who runs this location couldn't be bothered to work with a motivated customer. First I arrived at 10:06, and the store was still closed. She arrived shortly after to open the store. She said what did I want. Well, I would like to buy some sofas. She told me to look around and then she got on a personal phone call that went on for over 10 minutes while I waited to ask questions. When I tried to get her attention she acted like I was interrupting her. I am appalled at the lack of customer service at this establishment. Their product line is not that great or stylish anyway, so just as well. This person's name is Helena in case the boss...

I had a great experience with Hamilton Sofa Gallery in Rockville. Their prices were fair, the salesmen were honest, and the delivery was on time. They told me the truth about the delays in the furniture industry and did their best to find me a sofa that was in stock and ready to delivery, unlike the famous furniture companies that flat out lie to your face about their estimated deliveries. After cancelling with West Elm, I went with Hamilton and am happy with my new furniture, with essentially next day delivery. They have acquired a life long customer because they met my demands and were...