Rockville Florist & Gift Baskets — Local services in North Bethesda

My boyfriend ordered flowers for me for Valentines Day. I leave work at 2:30 everyday as I have over an hour drive to get home. He asked if the flowers could be delivered by 2:00, he was told they absolutely could. This was important so if they would have been honest he would have went somewhere else. The flowers were never delivered and I actually waited until after 3pm. Needless to say I didnt get my Valentines Day flowers. So after calling and asking for the refund he was told the money would go back on his card. He called yesterday over a month later because it still had not been returned. He was sweet talked into trying to deliver the arrangement again. He told them that it had to be here by 2:00, they assured him they would make sure it was here by 2. Again I stayed and waited and at 2:20 I called to cancel myself because to do this once is really bad and to do it twice was just inexcusable. I was told he would call driver to get over here asap. The flowers showed up about 2:45pm. I should have refused them. The flowers smelled amazing but there was NO WATER in the arrangement, there was no packet of preserver that has always come on every arrangement I have ever received from anyone else. Also, my name was spelled incorrectly on the card after my boyfriend even spelled it for them. I am not sure why great customer service is so hard to come by. I think that they should at least offer a partial refund of his money or do something to rectify all their mistakes. They should be glad my boyfriend is such a calm guy because I would not have been so nice. I WILL NEVER order from there again. Giving flowers is supposed to be a great experience and bring joy. All they did was create anger and didnt even offer to make it right. Def not a good experience. I wish I could post this with no stars but they wont let me. Very...

Unfortunately even though the flower arrangement was delivered on time and the recipient enjoyed them, everything else about the process was horrid. When calling to order the arrangement the person on the phone was short and abrasive. Afterwards, when attempting to get a receipt for the purchase we were told that they don't handle that at their location and was told to email to get a receipt. After waiting over a week and having received nothing, we called back and was told that the person in charge of that email and sending out receipts was not in, which is fine, but that they would inform them to read their emails to make sure we received out receipt. I still have not received anything.

I attempted to call again yesterday (7/6/17) and both the local and toll-free number switched over to what seemed to be a cell phone that then said the mailbox was full and not accepting any voicemails. I attempted to call multiple times yesterday with the phone constantly just ringing and then going to the full voicemail.

I even attempted to call this morning (7/7/17) and now it just flat out says for both the local and toll-free numbers that the line is no longer in service.

I work for a business and this arrangement was for one of our employees who recently had a baby. What is worse, is that on the card all they put was 'From your family' and did not put 'at -our company name-' therefore leaving our employee to sit and wonder who actually sent the flowers. When speaking initially to get the flowers sent I specifically had to spell out our company name to the person on the phone multiple times and it seems instead of writing it down, they chose to omit it completely.

All in all, this experience has been unfortunate and...

I’m confused. I thought this place might be off Boiling Brook Parkway in the Rockville area. The 360 degree picture shows the off Boiling Brook Parkway shopping center area (off Nicholson Lane). When you input the address you are led to a house that I have just recently noticed Feb. 2019 that has been having a florist sign flag out front. There seems to be only one Strathmore Ave. in Garrett Park that extends from route 355/Rockville Pike to Keswick Street, it appears, just west of Beach Drive and the east side is Knowles Avenue. Anyway, it was said to be open until 8 p.m. and since I thought it was off Boiling Brook Pkwy. I was going, I figured, just being maybe about 5 p.m. I would try to see what flowers they had. When I was routed I was seeing that it might be the house I’d seen. I had already driven to Wyaconda Road off Boiling Brook but routed GPS to figure things out and was surprised that I went to Beach Drive and Knowles Avenue turning right. When we went past the address/house, no flag was out front and it didn’t even seem the little bit of festive that I had remembered seeing, but I noticed people taking in trash containers from the curb and you could not tell that it was the florist place. I came back the other direction and noticed a patchy roof, something weird like a large rectangle piece of slate with a broken corner and the place seemed to look a bit dilapidated and not open for customers. It’s a small yellow house with covered porch and I guess I can say there must have...