Flight Adventure Park Charleston — Local services in North Charleston

I would like to update this review because I feel like not everyone shares their experience with this place considering I have seen a lot of reviews similar to mine. When I was 17 years old I was visiting my friends in Charleston and we wanted to go to this new place, which was Velocity. Never tried it. So my friends who were actually the same age I was were allowed to go in without a parent/guardian or someone 18, but I was a little confused so I asked a employee I saw. Didn’t know who she was, but apparently I was talking to the manager; very sweet at first in my thoughts. She told me since I was 17, I couldn’t go in without a parent/guardian or someone who can watch over me that’s 18+ just in case I get hurt, so luckily I had a friend who was 20 and I asked him if he could help me get in. Didn’t think of it as a big deal since we both went up to the front desk and there was a male employee who allowed this to happen, seeing my ID and everything. And I also bought it with my debit card, so I also have a visible transaction. I go in for not even 20 minutes and a woman approaches me, another employee and says I need to talk to the lady over near the stairs. I was very confused and I asked one of my friends to come with me. As soon as I walked over to her she started yelling at me accusing me of stealing from their place of business and I need to get out. I mean she was YELLING. It was embarrassing because she was treating me like a criminal and I didn’t know what the hell was going on. I even looked confused and asked “ma’am what are you talking about? Why am I getting kicked out?” I didn’t get mad at her at first, I was just taken back at the way she talked to me was disgusting and appalling. She angrily explained that I wasn’t supposed to go in there because I had already talked to her earlier and she said I wasn’t allowed to go in. Then I explained that well I have a friend who has his ID that got me in because he’s over 18 and YOUR employee had no problem or made any statement about me going in. She got very frustrated and said she was going to call the cops on me, and she didn’t care about what I had to say, which was very VERY unnecessary considering the fact I was just trying to understand where she felt the need to 1) kick me out and 2) be rude to me. It was a very traumatic situation because for OBVIOUS reasons i felt like I wasn’t being treated fairly. I was very confused, I didn’t understand why she just didn’t kindly explain if I was wrong to go in, even though their employees let me in, I had a wrist band on that I paid for, and also had the receipt and debit card transaction. The cop showed up I tried to explain but I was so traumatized all I can do is cry and even when I was crying and pleading that I wasn’t this person she painted me out to be my friend and I got banned for NOTHING. I was threatened multiple times to be arrested. I was traumatized, I have NEVER been through something like this. When my mother showed up to figure out what was going on and to give me a ride, the cop threatened to arrest her. I lost it. The amount of disgrace I saw within this business had me bewildered. I literally thought, all of this over what? I didn’t STEAL anything! I didn’t fight anyone! I didn’t even yell at anyone, of course until they threatened to arrest my mother. I was hysterical. I was NOT causing a scene. I feel like the manager was trying to paint a picture of me that was NOT true. I find that so stereotypical for someone to do to a person of color like me since I wasn’t the one who instigated yelling and hollering. I’m not a criminal, I wasn’t this belligerent black girl waving her hands, and the friends that stayed behind and their parents were support on that. I just got accepted to college, I was enjoying my time with my friends and never would I have thought this would happen. It still annoys me to this day. If this manager is still here, I hope she had some new training done, but no one should be...

The place itself was enjoyable for my kids. However the reason I am only giving it 2 stars is because a friend and I went together with our kids. We both are military families (they offer military discount) and we both had 2 kids the exact same ages (a 7 and a 2 year old for each of us). When I was given my total to pay at the counter, the girl told me it was almost $90 for 2 hours of jump time. I was paying $26 per person for 2 hours for myself and my oldest child and my youngest was under age 3 so he was free. Plus we bought 3 pairs of socks at $2 each which should come to $58 plus tax, and then subtract 10% for military discount. When I questioned why it was totaling almost $90 the girl had zero idea why, and was adamant that that was the correct total. She must have been new because she asked a guy that was helping my friend and he explained the error and she corrected my total. After my friend and I had paid, we realized that my friend had been charged the almost $90 amount by the same guy who just corrected the girl that rung me up. So we went back to the counter and showed our receipts and explained that our totals should have been the same. They were happy to refund my friends incorrect charges BUT they said their policy is that the refund has to go back on the card since she didn't pay cash and that refund would take 3-5 business days to appear on her bank statement, and they could only refund the whole total and then she would have to repay the correct total. They absolutely would not refund her just the $35ish that she was overcharged. So she ended up having to pay almost $150 upfront for 2 hours of jump time and then wait several days for her almost $90 refund. I know its not the employees fault if thats the policy but that is absolutely ridiculous and in my opinion bad customer service. Because of that we will...

Extremely Disappointing & Unprofessional Experience

I would give zero stars if I could. My stepson visited Flight Adventure Park with the intention of having fun and using the membership we paid for. Instead, he was met with unfair treatment and unnecessary surveillance from management. Why? Simply because he is friends with someone who works there.

From the moment he arrived, grown adults, managers—were actively following him around, making him feel watched and extremely uncomfortable. He wasn’t causing any issues, distracting anyone, or breaking any rules. He stayed to himself and played basketball. Yet, management went so far as to force his friend (an employee) to take my step sons phone (put it in there office) and falsely accused my stepson of "passing phones"—something that absolutely did not happen. We would LOVE to see footage of this supposed incident, because it simply never occurred.

To make matters worse, they informed us that my stepson is no longer allowed to jump while his friend is working, despite our active membership. This is petty, discriminatory, and completely inappropriate behavior from a business that should be focused on safety and customer enjoyment—not micromanaging teen friendships.

The entire situation was handled with zero professionalism, zero empathy, and zero accountability. Management should be ashamed. I wouldn’t recommend this park to anyone. Save your money and take your kids somewhere that actually values customers and treats people...