Hyundai of North Charleston — Local services in North Charleston

Everyone was very nice, check in was perfectly timed, the wait for service to be completed was not bad at all.

I did have a couple of issues:

The first one was that I needed a new cabin filter because the one I had was filthy and need to be changed. My issue with this was even though I have the Service contract for the car, I had to pay for it (over $100) because the car only has 12,000 miles on it and wasn’t driven enough to be covered for a filter change. I understand that may be the policy but I feel it should have been covered or at least a discount offered. At that point, I felt well, it’s out and dirty, I really didn’t have much of a choice but to pay for it and was feeling at least it was actually checked.

The big issue was with my tire rotation. It wasn’t fully done and could have been a hazardous situation going home. When the car was done, I drove it to the side before leaving the parking lot. My late husband always said to mark the tires before bringing the car in so I marked the 2 back tires with chalk the night before to make sure the tires were rotated. When I checked the car, I noticed the passenger tires were not changed and let Barbara know it wasn’t done. She apologized and quickly was taking care to get it done. While I was waiting, she came and got me to see the video to see if it was done. I kept saying I know the passenger side wasn’t done but it still had to be proven. The manager had the video on fast forward and we missed seeing the drivers side being done also. He apologized and went back to the tech to find out what happened while I went back to the waiting room. Then a few minutes later, I was called back and the manager was telling me he felt bad that he said anything to the tech and that it was done and he would show me while I still kept saying maybe one side was but not the passenger because the marked tire was in the same spot. He played the video in slower motion and the drivers side was rotated , then he shows the tech loosening the lugs on the front and back on the passenger side and walking away. After that it showed the tech come back and lower the lift, not rotating or tightening back the lugs. The manager flew back out to my car and had someone do it. At first I was annoyed they weren’t believing me but was glad to see they stand behind their workers and did correct the situation immediately once he saw it for himself. When I was leaving, Barbara apologized numerous times and the survey meant a lot. I was ready to just put everything was great until this morning. My brother in law checked over the car and some of the lugs were loose that he needed to tighten and he topped off the windshield fluid. When he said the tires needed to be tightened and he needed to put washer fluid in, I lost having full confidence and trust in the service that was done.

I’m hoping future visits won’t be like this and the techs are able to pay more attention to what needs to be done properly without having to rush through the job and forgetting things. Also, if an air filter is covered in a service, I shouldn’t be charged because it had low mileage. It just doesn’t make sense to me. By the next time it needs one, the service I paid for when we bought the car will probably be over and then won’t be covered because the...

Bought a 2022 Hyundai Elantra a year ago out of brand loyalty. Had a great experience with my previous 2010 Elantra until it was totaled in an accident.

I've had problems with the A/C that started 6 months ago. Went to Speedy Oil Change 1st time because any available appointment with the dealership was 2 weeks wait.

I deliver wedding cakes for my job and couldn't wait that long because they would melt...

Speedy refilled the coolant but couldn't find the leak.

I went to the dealership in February this year because it started doing it again. And with it under warranty, didn't want to spend another $450 out of pocket for my own necessary convenience.

The dealership was nice, service performed the same tests that were done at Speedy. Used colored dye in the coolant. Could not detect any leaks.

Then again in mid March it lost coolant and was running hot. Took it back to the dealership a 2nd time (3rd if you count Speedy), where they did the same thing. No leak detected. Dyed ultraviolet coolant added.

This time there was some recall service done to update the engine computer that was said "should fix" the leak by telling the system how much coolant to use and regulate so it didn't use it so fast...

Fast forward to today. June 15th 2023. I tried going in as a walk in due to the ongoing problem, thinking they'd use good customer service, and try to expedite the work to accommodate me for now going there for the same problem now for the 3rd time.

Only the manager was not in. And the service staff was unwilling to squeeze me in. Stating that I'd have to schedule an appointment over a week from now.

I thought that was unreasonable so insisted on waiting for the manager to come to work. I arrived at 7:48am, and left at 11am.

Waited 3 hours to be told by the manager there was nothing they could do to speed the process along.

I asked for a loaner vehicle so I could leave mine with the dealership to be repaired. They won't give a loaner until their techs "find the point of failure".... which won't be for over a week.

I asked if they'd reimburse me if I went somewhere else to have it fixed sooner. Was given a 800# for the "service warranty department" by the manager. The manager did not even offer to call them on my behalf which would have been the right thing to do.

Don't expect any real customer service when things go beyond simple maintenance procedures from Hyundai of North Charleston. Not sure if this is the new way Hyundai operates its business, but I left today with a bitter taste associated with the name "Hyundai" in my mouth.

I own my vehicle tags, and am very seriously considering selling it to buy from a reputable dealer like...

This is mostly regarding the service manager. I have a brand new vehicle. I hand wash it and drive on normal roads.  This is the 3rd vehicle I have bought from North Charleston Hyundai.

As I was hand washing my car prior to it even hitting 4000 miles, I noticed the plastic areas on the front of my car are chipped every where. It looked like someone took a salt gun and shot it. Paint came off as I was washing it.  I called and scheduled an appt 2/10 for them to argue that this was "normal" rock damage on a basically brand new vehicle. I spoke with another associate and he agreed it was a manufacturing issue. 3/14 the grill was replaced but with clap back from from the service manager. They were continuing to provide banter and say this was a one time replacement because it's "rock damage" and not a manufacturing issue... Again on a car with only just under 5000 miles at this point. I spoke with the associate because the other damaged plastic parts remained and were not replaced. I was told on 3/17 to bring it in and the parts would be ordered. The service manger came out determined to argue that it was "normal " rock damage. HE CONTINUED TO ARGUE WITH ME THAT THIS IS NORMAL AND NOT A MANUFACTURING ISSUE. He provided ZERO solutions or compromise. He essentially said that it's my fault because I'm driving the car. He was denying the fact that the front of the vehicle should be more durable due to the fact that there is a lot impact. So, I'm confused as to how I should drive my vehicle if the front it just going to deteriorate in front of me?? Clearly I need to speak with someone who took an engineering class and understands the makeup of the front of a vehicle. My vehicle should not be falling apart like this.

My previous vehicle was driven 15,000 miles to Alaska and back. I drove behind a trailer on dirt roads, and do you know that I didn't have a single bit of impact damage because the vehicle didn't have manufacturing issues. I traded in that vehicle at almost 90,000 miles and I did not have impact damage.

I would love for my car to be fixed.  That is all that I want. I'm confused as to why hyundai manufacturing can't be contacted regarding this. It doesn't make sense that my car looks like it has 100,000 plus miles on it because of a...