Palm Beach Tan — Local services in North Charleston

I normally have a great experience at this salon in West Ashley, however on Friday I left feeling like I was bothering the staff when I inquired about the length of time I tanned. I was expecting the full time in a 12 minute bed. The bed stopped at 10 minutes. Not a huge deal, it was just a 2 minute difference. Considering I’d never met the employee who checked me in, I just asked if there was a mistake in entering my tan time or if the full time had changed from 12 to 10. She didn’t seem to know what I was asking, so the manager stepped in and was unusually condescending. Saying it would only be less if I was building time, but I did that last month when the bulbs were replaced. I again said I wasn’t upset, but just wanted confirmation so I knew what to expect going forward, and from her tone I just got the feeling that she was looking for an argument or I was clearly bothering her with a simple question. Very disappointing, especially when the staff is requesting customers leave 5 star reviews so they can win a salon...

I was given a gift certificate to Ultra Tan for my birthday. I was clueless on prices for the products and packages etc. I went to the Ultra Tan in Mt. Pleasant and was not pleased with the result. I told the girl behind the counter that it was my first time there. She offered me no guidance or assistance in deciding what to buy except for telling me that I had to purchase the mandatory eyewear. I ended up buying 5 visits for the Level 1 bed🤷‍♀️ Today, I went to the Ultra Tan on Ashley River Rd. I asked Denise if there was a package or something that would have been better than buying 5 individual visits like I did. She proceeded to enlighten me on the NUMEROUS options that I had. She showed me every single bed and explained what level each one was. She was so unbelievably helpful and patient. I now know how my gift certificate would have been better spent, however, I am coming out WAY better than I ever could have imagined. I am so thankful for her and I could not be...

Don’t waste your time. The assistant manager (I believe) is rude. I don’t think i’ve ever been in there when she’s not on her personal phone and/or has an attitude. Also, my payment didn’t go through (my card was frozen and I didn’t think of every subscription I had to call and change the card). Was never told the payment didn’t go through until 10 days later. l had no problem switching the card and paying my monthly draft. I was charged a “card rejection” fee. I work in customer service and I am an AGM of a gym. I waive late fees daily. This was too much for her though. Not to mention her just having a nasty attitude. Anyways, while I was waiting on a bed, 2 more customers came in that she was rude to. One customer looked at me and rolled her eyes and shook her head after speaking with the AGM. Cancelled my membership tonight. Sucks because it’s a nice place with decent prices. But I’m not going somewhere with...