So about a week ago I bought a Samsung Galaxy s21 used from GTC and unbeknownst to the owner Todd unfortunately the battery was defective. He however had no way of knowing that. Anyhow I reached out to him on Facebook messenger and let him know what the issue was, I was looking for a possible discount. He offered to pay what it would cost to replace the battery or even give me store credit and/or a partial refund once I bought the battery and sent him the invoice. He responded promptly to every one of my messages. He didn't play any games and apologized even though it wasn't his fault. He gave me great customer service beginning to end. Ultimately I decided to pay out of my own pocket for a new battery for the simple fact that he made the whole experience easy and wonderful. I highly reccomend Game Traders Club to anyone in the market for any type of RTO games, systems, phones ect. I would give him 10 stars if Google allowed me to. Thank you for being a stand up individual you were completely in the right if you just wanted to say "come back in and return it". However you offered to pay what it would cost to buy a new battery for it. Thank you very much I look forward to doing more business with you in...
Read moreI have loved these guys since I was a kid. shamefully I will admit. I have spent a gooooooood penny with them, I have bought 2 full pcs from them, a ton of peripherals, many games, 2 high end graphics cards, headsets and controllers. the best part in my deepest of opinions, is the graphics cards, not many places do that around here and those components when sold used can be very sketchy to most, and turn them away. but honestly I was shocked after I purchased them. I had opened the box both times, to find all of the original paperwork, all of the original accessories, and even the plastic still on these cards. the testing and level to detail with honesty is amazing on products that they sell. have spent thousands, will spend...
Read moreBest store for buying and selling video games. This place out paces any other gaming store with knowledge, customer service, and atmosphere. You walk in and you know they know their stuff and you know your getting the best price, if you feel its not the best price sometimes they will work with you but they know their stuff so 9.8 times out of ten they are giving you the best price for your trade in or purchase! After seeing the new place am even further impressed by your commitment to the gaming community those free arcades are so awesome thank you!!!!I love this place and so does everyone else stop by and see them for the best in gaming knowledge and...
Read more