Bank of America (with Drive-thru ATM) — Local services in North Miami

This bank is horrible. It has been this way for years so they don’t care even though someone will respond to this and invite me to contact their social media team. FIX YOUR BANK! Long lines outside ALL THE TIME standing in the searing Miami heat. NO CONCERN for customers. TWO TELLERS even during the busiest hours and other employees milling around DOING NOTHING. BOA Should not be in the retail banking business if this is how little they care about it. Somebody needs to shut this bank down and overhaul it completely. It is the worst experience in banking and customer service. A note for those of you who come in here trying to cash your payroll checks without an account. OPEN AN ACCOUNT! Don’t expect customers to wait for your selfishness and don’t stand there and argue with the teller when you are denied. Grow a brain and open an account if you want to come in here and...

My issue is twofold with the corporation, the bank: BoA is one of the Big 4 that finds billions of dollars into fossil fuels- "so what?!" You might say... Well, they pledged go green, reduce emissions, all pro environment... so that's one BIG issue!

The other issue is with the legal department making it really difficult for my sick bff to have her daughter safeguarded against being homeless. We attempted 4 times to get the POA approved. 4 times it came back for some nonsensical reason- an oversight by the legal department (and/or Alyssa?)... My bff from hs is bedridden, unable to get to the bank. We hired a mobile notary...

It looks like her daughter will be motherless AND homeless - Bank of America has to answer for this travesty! There was NO reason nor should it have been so...

This is the trashiest, & least competent bank branch. I went inside with my license, debit card, boa credit card, verified through text, and the app it’s me, but they still said they could not verify my identity…their customer service response (after i had waited patiently in line to not be helped) was to suggest that i wait an additional hour to update some info with them. BOA you may want to clean house here & start again, because this place is run horrifically. You should be embarrassed. From this experience i discovered with chase bank i could have done everything i needed online, so I could have avoided all of this by banking...