Synergy Appliance — Local services in North Richland Hills

I am a 59 yr. Old widow recovering from a house fire which I lost everything. I'm not pleased at all and feel like I was TAKEN ADVANTAGE of. T is amazing and will go above and beyond for customers and I love her as a person. A lot happened with my situation during the beginning of the pandemic. I purchased a washer and dryer paid in full. The washer never worked properly nor the dryer it was some timey. They sent a guys out to fix the washer. Put dirt / grease on my carpet from the washer and lied to me. The spin cycle wasn't working properly and the agitator is making a loud noise due to not being secure properly. He claimed he fixed it but no he didn't. While washing one day the top part of the agitator was in the wash with the clothes it came off. They were able to finally pick it up and kept it for two weeks. Came back it started back up. Another guy came out and of course while he was here it barely did anything That was negative. T even heard the noise over the phone. None the less the washer was never fixed. The washer smells so bad no matter what I do I cannot get rid of the order and I have tried everything. I cannot take it any longer so I'm purchasing my new washer today! 1 stars for me! I'm happy for the people who had a good experience. Everything is not for everybody and instead of listening to God I listened to...

We purchased a dryer three years ago at the other location. I noticed the store while I was at the bank and decided to check it out. Our washer and dryer really get a work out at our house and the dryer is still working like a champ. Two weeks ago the washer goes on the blink and was not a good time to happen. I had such a good experience the first time, I went back to Synergy and purchased a washer. I enjoyed the two gentlemen I met and was impressed with their product knowledge. What we want as consumers is simple, we want a good product (it works), a good price (it was), and be able to resume life as usual as soon as possible (we did). Thank you guys for giving us another option (instead of Lowes or Home Depot) to take care some of the unexpected problems that life can throw at you. P.S. thank you to the person behind the scene making sure these items are working perfect before putting them out on the floor...keep up the good work! I'll be seeing ya'll soon....may need a fridge...

The reviews are legit. T is one of the most personable and knowledgeable sales people I've met in any field, and I'd planned on doing more shopping but I was sold. I usually wait a week to do my reviews but my experience (single dad) was so pleasant I made an exception. The other guy there J? was friendly and their delivery man KJ was friendly and thorough. There was a small problem with the washer but he made sure it was fixed on the spot and it's running great. Still plan to update but had to share this experience. This place was wonderful. Thanks and God Bless

Edit. I purchased a washer and dryer, the washer was fixed on the spot but the dryer upon purchase a tech came out to assess it, said it was heating fine but it still takes me 3 cycles to dry one load. I’d accept his assessment of something wrong on my end if the dryer I had before for years before my ex took it we’d never had a problem with. Months later it’s still an annoyance is why I...