Anytime Fitness — Local services in North Ridgeville

I attended this Anytime Fitness location for over a year. I really enjoyed the group sessions and I did learn a lot about healthy eating habits. I enjoyed my weight loss journey (and yes I did lose a substantial amount of weight) and made some great friends through the group classes. This place has many positives, but is lacking in a couple key areas.

Number one is management and their training. When I started at this location, I did enjoy my fitness journey. More recently, the staff's lack of training is more apparent. There was one manager who tried to shame me over $5 when I was trying to receive the same price for group training that my husband previously received.I also watched him disrespect another employee in front of members. Furthermore, another manager shamed me when I tried to cancel my group memebership, due to costs, and asked me "if I wanted to be fat again." The next manager was difficult to communicate with when my husband and I were trying to join the gym through our Active and Fit membership at this location and cancel our standard membership. I would call and text and rarely received responses back and scheduled an appointment finally. He was with a client when we arrived (which is completely fine), but he did not acknowledge our presence and let us know he would be with us when he was done. It took staring at a group of management gathered to get someone to ask if they could help. At that point, one of the management members told me "well he is with a client." I understood that, but I do not understand why you schedule appointments then. The least he could do is acknowledge our presence. These business practices are a main cause for the various poor reviews.

Secondly, I really enjoyed the training program, but towards the end of my time in the program, there was no follow up on my progress. Part of my program included the meal plan and consistent check in’s to modify the meal plan. I could have done more to follow up on my own, but the program promotes that they will hold you accountable, but no one checked in with me for months. More people entered the program as time went on, and it seems that it just became too much for the staff to manage and some of the longer term members fell through the cracks to accommodate new members. Furthermore, the scale is inaccurate. I brought this up on numerous occasions and was told that I was wrong, yet my weight at the doctor was significantly different compared to the scale at the gym.

The trainers are wonderful and really make this location worthwhile. I did enjoy my time at this location, but the lack of communication, poor follow through, and high costs ultimately caused me to cancel my membership. I would not recommend this location or the training programs overall, I think there are better options...

I responded to an ad for free trial looking for men over 50 in the area. At my appointment I had to pay $300 for my "free" 3 week trial. I was measured and weighed and told that if I reached my goals in 3 weeks, that I would be refunded my money, essentially making it "free". I was told I had to lose between 19-21lbs and unclear about my bmi and other goals. I was given a pamphlet with the types of foods I should be eating to achieve this, some of which was everyday food and a lot I had never heard of. I was already behind day 1 because I didn't have the foods I needed but tried anyway. Also bought their MRE protein shakes which was promoted as a big part of after workout and meal replacements.

I started the workouts 3-4 times a week but was told I had 2 weeks by the management to make a decision if I wanted to stick with the 3 week trial or make a longer commitment of a yr which he would apply my $300 towards annual membership. At the 2 week mark I had lost 10-12 lbs and looked like I may fall just short of the 19 to get my money back. I felt pressured to make a decision, but felt good things were moving in the right direction. So I told management at the 2 week mark I guess I would go ahead and make the longer commitment than I was originally thinking was supposed to be a free trial. After sleeping on it a night, I called in the morning to inform them that I was just gonna finish out the 3 week trial and if I made it, good if not then I guess I would just forfeit the $300.

I felt the annual membership was not in my budget, but the management insisted that I couldn't change my mind even though I was only at the 2 week+1 day point. I told management on 3 separate occasions by email and text message that I wanted to end my membership since their phone line was out of service for 3 days. I sat in the office until management finally acknowledged and agreed that the membership was to be cancelled after the 3 weeks however, their finance company put a collection on me several months later which I was unaware of and affected my credit score. Beware.... pressure sales and NOT FREE by any means. I have since joined another fitness program for less than half the price with very...

I have got to say...I am one lazzzzyy daisy. I honestly thought in the beginning of starting my gym-journey with Bernadette at anytime fitness that I would be able to do it and pull through just because I know how bad I want this. I know how much im spending on it, and I know it will be good for me. Wrongo..It gets ROUGH, but this gym and Bernadette really helps you meet your goals and pushes you. They are willing to do everything and whatever it takes to get you where you want to be. Bernadette is seriously hard-core. Her training skills are top-notch, she is hilarious and her humor really makes you not notice the time or the pain thru each exercise. Now dont get me wrong they dont hurt you or over push you at all. They work with your needs and skill and body and what your capable of. I asked for IT lol. This gym isn't just a gym...its a family. They have machines that tell you every little difference about your body so you can learn the most possible to achieve your goals..most gyms you sign up, you pay and go and do things at your own risk. Having a machine that reads your fat...type...how this side varies from that side....where your calorie intake should be at and way way more. It's so detailed and these journeys are never easy but they really care and make it easy as possible. Accountability will be held, you can believe that. Im happy Im here and started this journey and I wont be looking back. They are amazing and if your going to spend any money at all...id be doing it the right way...thats anytime fitness. You guys are awesome and I appreciate every single step you...