My daughter had the most amazing birthday party at Ultimate Ninjas North Shore. The staff really does handle everything for you. When you enter the facility, you are greeted by the welcoming front desk staff. They bring you a cart for your decorations, (a banner, 4 tablecloths, plus a dessert) and then they set up the party room for you with everything you brought. There were also labeled rolling bins for party guests to put gifts. At the end of the party, you just roll the bin to your car to load up. The party itself is so well organized with each birthday group getting 40 minutes in each of the designated spaces. You may see other parties there, but each group is separated so you’re only sharing the obstacle course with your own party guests. There were plenty of friendly, attentive staff members helping to monitor the kids on the courses. When we were in the party room, the staff came up to me three different times to see if we needed anything. The other parents and I were extremely impressed with every aspect of this party. Stephanie, the manager, has a VERY well-run facility with an awesome staff. That was such a fun party! I highly recommend this location for birthdays and other...
Read moreHad my son's bday party at this location. After having hosted several parties in the past for my other children at other bday party locations- I will say this was by far the best experience. I am a mother of three children and have had my share of hosting and attending bday parties in and around the Northshore area and let me say Ultimate Ninjas was a wonderful experience not just for the kids but also for the parents as well. The check-in process was so easy and seamless. The staff was so pleasant and the party attendants were exceptionally attentive to our needs. They took really good care of all of the attendees. I especially appreciate how they managed the other parties that were going on at the same time and sectioned everyone in different parts of the gym so that we felt like we had our own private party. There wasn't a time during the party when we felt like we were on anyone's "toes". They really took care of all the details and especially the cleanup! Which I appreciate. Overall, this was a very pleasurable experience for all, and would 100% recommend this location for a party. We all had a wonderful time and look forward to...
Read moreI do not recommend this place at all it's very not organized they don't keep their word they're trying to give you extra stuff that you didn't order with food for you to pay and as a cherry on the top they're charging your card on file without your authorization I needed to find out today that my card was charged two times for an amount of $712 without any authorization in 10 minutes even less they charge $1424.
Just that you will know we schedule a birthday party we didn't receive the room in time only 25 minutes after when and my guest needed to wait then when the food came I ordered five pizza and out of the blue they were 15 and when I told that I didn't order that they insisted that I order until I didn't ask to go to the office and to bring the documentation they said we are sorry it's our mistake the extra pizza of the employees.
When I asked why I didn't receive the room on time and on the time that I'm already paying the other party still there the answer that I received was we are sorry the other manager squeezed in another party.
Horrible experience so not give them any credit card to...
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