LA Fitness — Local services in Norwalk

Edit on Dec 4 2023: This gym has made a COMPLETE turnaround since my post & is under great management & staff. When the water ran cold here, I notified the ones in charge & they had that fixed the following morning. Amazing work! 👏🏾

Only gripe now is they could use better cleaning in the evening. The OG clearner in the morning is the BEST & there's not a single dirty spot but they need a couple more janitors like him, even though they're not easy to find.

Edit around 2022: This USED to be a great gym. I stopped coming here for a good 6 months & when I came back, so much has changed. A lot of the great staff members have left & with so much turnover, as well as a few negative interactions I've had with some workers here, I'm convinced it's the worst staff I've experienced so far at an LA fitness location. The quality of the gym has decreased as well:

They have two broken water fill machines (one in the swimming pool room, the other on the left, next to the basketball court) that haven't been fixed for MONTHS despite notifying the manager about it.

They put a back workout mechanism (See pictures) in an inconvenient location to pull weights in & out because of a reinforcement beam in the middle (a problem that can be easily fixed by swapping places with the other back mechanism next to it, which wouldn't have that issue (told a sales rep about this).

Not to mention a young service desk worker who couldn't get her eyes off her phone for 10 seconds to realize I stepped out the gym just to get my basketball out my car but found it to be a convenient excuse to accuse me of not scanning as she was "there all day & hasn't seen me walking in at all" after I've been here for two hours.

I told her that I've been here & if she isn't sure, to find the operations manager & instead she sent a sales rep who "acted" as the operations manager, only to show aggression towards me & an ultimatum to "either walk all the way back to the front desk & scan or leave." Didn't even have the decency to consult with the actual operations manager before playing bodyguard to make sure I left.

They don't care about the people who workout here. They got no respect or the best interest for anything or anyone other than getting your John Hancock & collecting their paycheck. I'm really fed up with this place.

This gym had two op manager turnarounds and since they left, it hasn't been the same since. A damn shame really, since I enjoyed the environment this place once had. It was special. They were supposed to go 24/7 before covid but they don't have any excuse now since both Crunch & Planet Fitness have been doing it since last year.

Might just let my membership run out with them, I no longer see any benefits on being with LA/Esporta fitness anymore.

Original (around 01/2020):

No sauna but it's my favorite spot.

Heard rumors from a few workers that all Esporta clubs were supposed to go 24/7 before Co-Vid struck. Hope corporate revisits that idea since Planet Fitness & Crunch already have spots that...

I got a 2-week pass from a friend to try it out. It's new, so everything was beautiful! Unfortunately, it felt small - not enough weight machines or diversity of weight machines _ SO, minus one star.

But I'm taking one star off because of the customer service. Again, I had a 2-week pass. It wasn't until my 2nd visit during this trial period that I realized that I was given an 8-day pass!?!?! I don't know WHY my 2-week pass was downgraded to 8 days.

When I brought up to the front desk's attention, I was given the run around _ they were saying that I could have it extended LATER?!?!? Part of the run around centered on the guy who I met the first time. I don't know why it was contingent on him to be there and correct the mistake.

So, minus one star for not having granted the full 2-week pass AND minus one star for the run around.

Now, if they didn't want to pay attention when I was there, then why am I getting calls to come back? One message left on my voicemail said I won a 2-week pass. How is that possible if I didn't enter any such game?

Then I get a text message from "Favi" for an invite to their open house on May 3rd. I replied with thanks but that I didn't care for the customer service. Favi's response was an apology followed by saying they are the new GM and a personal invite for a 2-week pass. Generous for sure. But ... I'm very skeptical as to how genuine the offer is and whether or not Favi is the actual GM. After checking Yelp & other reviews, I don't understand how "Favi" is the same person as "Giovanni", who is often identified as the GM in other reviews.

The LA Fitness website for this location lists a "Kiran B." as the club manager for member services - which I guess would also include signing new memberships. That is, the offer would have been more credible if it was from Giovanni or Kiran instead of Favi.

Minus one star for lying about me winning a 2-week pass followed by an offer that seems incredible. Literally _ as in "not-credible".

So, if I do join LA Fitness, it would be at another location. OR, I might get one of those limited memberships from...

Place is okay but the manager is RUDE. Eddie treats his customers terrible even those who pay to have trainings there. I do not recommend this gym. He has been rude multiple times to my mom who workouts with her trainer there. The trainer,Marcos, is great! His professionalism is way better than the manager. Ricky has also been extremely helpful. I do not recommend coming to this gym. Find another one.

Update: on February 6 I called the ESPORTA in Norwalk to cancel the personal training session I have been paying for. I was told by the general manager (Eddie Luevano ) the refund was processed. Two weeks later I had not received my refund despite being assured it was processed. I called Esporta Norwalk again and spoke to a different manager named Ricky Fernandez, because Eddie, the manager in charge of training was out on leave. He shared no refund had been processed thus resulting in two weeks of my time wasted. Not to mention the interest being charge on my credit for the incorrect charge placed. Ricky assured he had processed the refund to corporate. Three weeks later nothing has been refunded. It is now March 21st and I originally cancelled the training Feb 5 as noted on the screenshot of the email below. I will be filing a claim with the better business bureau for essentially scamming me of my money, neglecting my return. Do not give your business to this gym/company. Even at their corporate level, they are careless. I spoke to Chase, a membership service provider, and he did not want to help me out despite the managers making the mistake. Now I have to jump through hoops to prove their mistake because 320 dollars is way too much to let this company keep because...