Advance Auto Parts — Local services in Norwood

So I never had a bad experience till today. I bought a 90 day warranty battery from here the battery dont work and I told him i would call corporate to get it handled. Dude was big balls said ok you can tell them shane said it 😂. I told them what he said and that he wouldn't give me my money back. So now corporate emails me back finally "Shane" good luck. But I'm right and I'm going to get my money back for this dead as battery. The GM is being notified from corporate. They apologize to me for this stores actions. So we will see where it leads from here. I guess he thought I was playing or something but from what I understand is the customer is always right. All I want is my bread back!! I been shopping here before he was even thought of and he didn't give...

TERRIBLE customer service! If I could it would be 0. Staff there need customer service training. I waited at the counter and waited to be helped. Another customer came in and the staff person helped him before me. I patiently waited. Another employee became available and didn’t acknowledge me there and began helping the guy that was already being helped. So now there are 2 helping one guy. I just left. Took my $450 and spent it at...

So my mother was there today to return $14 worth of stuff. A guy didn't even ask for receipt, but wrote down her license plate and her license number. Um why? I get it if it was $50 or more worth of stuff, but it was $14. I guess because she had accent, not fluent in english and Asian, you didn't trust her return. Do better. Thanks for hurting her feeling. Will definitely not be back here and not...