Geek Squad — Local services in Novi

These guys r a complete rip off or theyre jst plain stupid i cant say. However, don't go there for your Computer repair needs. They dont seem to understand the requests u make and keep trying to push plans on you over the phone. In my case i went there to get the motherboard cables to be plugged back in n install an optical drive. I mentioned that i had taken them out while i tried to install a blu ray drive. They agreed to take a look at it and assured that it is a simple process. It took about 1 hr standing in line despite making an appointment. They took my pc to their out of sight area and assured me that everything was fine when i got it back. I got back home and found out quickly that the computer did not turn on. I went there a second time after calling them where i told them the problem that the cables were not plugged back in. They assured me over the phone again that they will take a look and said i didnt need an appointment since i was just here previously. 30 mins i stood in line again and then when i explained the problem to the rep at the desk, that the cables were not connected back, she asked me to open up the computer. I did so n showed the unplugged cables to which she said tht those cables didnt need to be connected. It was clear that these guys know nothing about computers.. It was so very frustrating after having spent $40 and 3 hrs of my time here. At first i thought of talking to a manager but then i thought what if the manager there was as unknowledgeable as the rep. I had gone in there looking for help and the treatment i got for whatever reason was simply unacceptable. I simply walked out n refused to talk to anyone else in order to not waste any more time. That was my last $40 i will ever spend on the fake geek squad. My money is better...

Beware of the Novi Geek Squad and specifically beware of Rodrico Ferrari.

I attempted to have a dashcam installed at this location. I had waited over two months for an installation appointment. I took the first appointment of the year, right after the holiday weekend. I got a call from their technician, that I would need to leave the vehicle with them overnight 'so any snow would melt off before they work on the vehicle.' This meant leaving my vehicle with them for the entire holiday weekend. I said this request was unprofessional and unacceptable. Had I been notified of this requirement in the beginning, I would have made every attempt to leave them with my vehicle overnight if it would lead to a better job being done. After telling them this was unacceptable due to the late notice, I was transferred to a Mr Rodrico Ferrari who told me "we always side with the technician."

So the bottom line is that I spent close to $600 for a dashcam and have had nothing but problems with the installation and the poor non-customer focused attitude espoused by Mr Rodrico Ferrari. Very unprofessional and I will never allow Geek Squad to touch any of my property again. Mr Rodrico Ferrari...

Yesterday morning I arrived, just before opening, at this Best Buy location with my 7 month old Dell computer. I could not access the internet from home. There were others at the door. Two were ahead of me for assistance by Geek Squad. The two gentlemen that were helping customers immediately addressed the issues that the customers had. When it was my turn, Matt plugged my computer in, asked me several questions regarding the issues I noticed, ran some diagnostics and fixed the problem. I was in and out in 45 minutes with no costs. I had my receipts, warranty information as well as Geek Squad protection. This experience has taught me that the people and the coverage make a huge difference when technical issues can happen. Matt ran several additional checks to make sure that he had diagnosed the...