Meijer — Local services in Northville Charter Township

Utterly Disappointing and Disrespectful Curbside Experience at Meijer

I am compelled to share the exceptionally frustrating experiences my family and I have endured with Meijer's curbside pickup service, which have unfortunately led us to decide to no longer patronize this store.

Our initial encounter with Meijer's curbside service was marred by a significant delay; a 25-minute wait to receive our groceries, which we found excessive and poorly managed. However, this was just the beginning of our troubles. The curbside attendant, whose behavior was nothing short of appalling, handed over our order with a glaring issue—half of our groceries were missing. When we contacted the store, the response was a mere directive to return and collect the remainder, accompanied by a paltry $20 coupon as an apology, which hardly compensated for the inconvenience and disrespect we faced.

Hoping this was an isolated incident, we decided to give Meijer another chance. Regrettably, our subsequent experience was even more distressing. We encountered the same curbside operator, whose conduct had not improved but deteriorated. When my wife, noticing missing items, respectfully inquired for assistance, the response she received was shockingly rude. The employee, a young man in his early twenties, dismissed her concerns with an abrupt "I don't know, I DON'T KNOW," turned his back, and walked away, showing a complete disregard for customer service and basic decency.

It is appalling to realize that even after bringing these issues to the store's attention, the response was lackluster, demonstrating a failure to address the root of the problem—the unacceptable behavior of their employee and the systemic issues with their curbside service.

The culmination of these experiences has left us deeply disheartened and resolved to cease our patronage of Meijer. We find it imperative to inform our community and friends of the substandard service and disrespect we've encountered, advising them to reconsider their support for a store that seems indifferent to customer satisfaction and dignity.

In today's retail environment, where numerous alternatives exist, such neglect and disrespect toward customers are not only disappointing but unacceptable. We urge Meijer to address these serious issues promptly, to prevent other customers from enduring similar...

I decided to use Meijer curbside service to pick-up my groceries. First time user of this service ever in my life. Thinking to myself, "what a wonderful convince that would be!" I place the order at 2pm for a pick-up at the time-slot of 7pm-7:30pm same day. While I was on my way to the Haggarty and 8 mile location, at 7pm (when the order should have been ready), I receive a phone call from them stating they are behind on orders and it wouldn't be until 8:30 until the order is ready. At that point, I disregarded it, and went ahead and stopped at a few other stores in the area to keep busy. 8:30pm rolls around, so I decided to pull-up to the curbside area, and call the phone number on their signs out there. The gentleman proceeds to tell me it will be another 30 minutes, mind you, I pull up and it's about 8:40pm to begin with. The only accommodation they could offer me was to take off the pick up fee of $4 and some change. At that point, I absolutely could not trust the estimated additional 30 minute wait time since the additional hour and a half was not sufficient enough, so I cancelled my order. Something that was supposed to be a convenience turns into a MAJOR inconvenience. Being a very first time user, I was extremely disappointed and I absolutely do NOT recommend anyone using their curbside service. I could have had my shopping done by the time the guy told me it was going to be an additional 30 minutes... Doing the shopping myself like I always do, in the same night after I cancelled my order, I still had to wait even longer in the lines that were building up to the clothing racks. It doesn't make any sense to me as to why I place an order at 2pm, with a same day pickup time of 7pm, and it would STILL take an additional 2 hours to get the items ready. They need to get their act together. This store is very...

I love Meijer in general. Today's visit was frustrating, as they've recently removed the self-service check out lanes for anything more than 12 items, and didn't have sufficient coverage in the traditional lanes to deal with the customer. Too many customers? Most businesses would be solving that "problem", Meijer seems to be perpetuating it. Another example is they used to have shelves at the top of the isles for excess product. The ceilings are 30 ft high, but those shelves have been removed for what must be deemed a more polished look. You are in the selling business, not the publishing business, and more product means more sales. More checkouts equal more sales. I'll finish my point with this. I have 16 items in my cart. Next time I'll leave with 11, just so I don't have to waste my time in a needless line. 5 less sales for every customer = bad decisions to go with pretty over easy.

Added 12-28-2017. Four regular lanes of 21 are open. The express self checkout lanes--12 items or less are backed up in to the clothing. Hire cashiers, pay and treat them well. I've got a cart full of groceries where I can simply walk away, or buy below these 12-item thresholds. Others certainly are.

March 2019: I've started going to Kroger lately. Larger selection of organic food, they stock the Shelves on weekends--how novel--and there is always cashiers and naggers to keep the lines down. This Northville location is the most absurd--either open more lanes or add unlimited items u-scan lanes. The Store manager should be fired--plain and simple. Hundreds of employees, the brand, and the profitability of the location is compromised so he/she can save $18 an hour on a cashier. Really? ...