Torrid — Local services in Novi

This store is awful. I have placed a pick up order twice now and both times it was lost. The first time it was found that an employee gave my order away to someone else picking up their order (they got both theirs and mine) because we both had last names that started with B and the bags were next to each other. This last time I went in and they searched for over 10 minutes and couldn't find the order, even though I recieved an email stating it was ready. And to top it off, they can't or won't fix their own mistake. I had to call customer service to try and get help because THE STORE EMPLOYEES misplaced it. Will NEVER try to order through here again, it is nothing but a waste of...

I meant to write this review sooner, my apologies. I went to the Novi location on Monday, January 29th. This location is near my work so after a long work day, bra shopping was at the bottom of my list but I needed to get it done. There were two ladies working, they were both so helpful especially Micheale. I needed a bra for a wedding I'm standing up in and to update my other bras. She helped me find the perfect one for my dress and helped me find some others in the size I needed. I really appreciate the time she spent on helping me and I will go out of my way to go to that location when I need additional clothing items. Thank...

This is a really nice store for people like myself, rather on the large side. The clothes are very beautiful for people like myself, which is unusual. But they're a little pricey, for my cost bracket anyway. They do have a rather large clearance area where some of the clothes are actually within my price range. the staff or the lady that was running the store was extremely friendly and very helpful and that was very nice. They do greet you when you walk in the door but they don't overdo it, which is also nice. They are keeping an eye on you because it's they could tell when you needed help when I needed help and were they're...