Ashley Store — Local services in Oʻahu

I recently had the pleasure of working with AJay during my furniture shopping experience, and I cannot speak highly enough of their outstanding service and expertise. From the moment I walked into the store until the completion of my purchase, AJay went above and beyond to ensure my satisfaction.

Firstly, AJay greeted me with a warm and friendly smile, creating a welcoming atmosphere. They showed genuine interest in understanding my needs, preferences, and budget. Their extensive knowledge of the furniture inventory was evident as they answered all my questions with confidence and clarity.

Throughout the process, AJay displayed excellent listening skills, patiently guiding me through various options while respecting my choices. They skillfully balanced their sales expertise with a genuine desire to help me find the perfect furniture pieces for my home. I felt comfortable and never pressured into making a hasty decision.

Additionally, their attention to detail was exceptional. AJay meticulously explained the features, materials, and warranties of each item, ensuring I had all the necessary information to make an informed choice. They also provided valuable insights on design aesthetics, helping me visualize how the furniture would fit into my existing decor.

Moreover, AJay was proactive in coordinating delivery and installation. They efficiently communicated with the logistics team, ensuring a smooth and timely delivery process. The furniture arrived in perfect condition, and the delivery team was professional and careful during the setup.

Overall, my experience with AJay was truly exceptional. Their professionalism, knowledge, and personable approach made the furniture shopping experience enjoyable and stress-free. I am extremely satisfied with my purchase, and I credit AJay for their invaluable assistance.

I highly recommend AJay to anyone in search of high-quality furniture and exceptional customer service. Their dedication to customer satisfaction sets them apart, and I will definitely return for future furniture needs. Thank you, AJay, for going above and beyond to ensure I found the perfect furniture...

My experience at this furniture store was fantastic. I was assisted by a man named Matt Pangelinan and he was beyond friendly, warm, helpful, and understanding. He was the type of sales man who was there when I needed him, but never too pushy or overbearing. He gave me space to browse at the things I wanted to look at, but when I needed help, he was immediately there with all the answers. Whenever I have to enter stores such as this, I tend to get a bit overwhelmed because of all the options and looks (and honestly some of the prices too)…however, Matt was able to subside my nerves and help me choose beautiful pieces that fit my budget and worked for the look I was aiming to achieve. He also introduced me to the Jonathan Lewis furniture collection, which I ended up LOVING & purchasing quite a few pieces from. I bought 2 custom fabricated chairs with matching throw pillows from this collection and I cannot wait until it’s finished and gets delivered. I also purchased 2 different tables, (not Jonathan Lewis Collection) with the help from Matt, which have already been delivered and look absolutely stunning in my new home. I’ve already received several compliments from guests about my tables.

Matt works with speed and efficiency and charm…and showed tremendous amount of genuine interest in my new home as well as my personal life. While checking me out, we chatted about our families, how we ended up in Hawaii, and our common interests.

If anyone needs help at this furniture store, ASK FOR MATT! He is amazing…so nice, very patient, as genuine as they come, and very knowledgeable. Of course I recommend him. I’d give him 100 stars if I could. Thank you so much, Matt. I will definitely be back to get your help if I ever need...

The following is a review based on the organization as a whole versus an individual store. I purchased a 5 piece dining set from the Ward location and they directed me to the Aiea store to pick up the order. When I arrived at the Aiea store I was told I actually had to go to the Salt Lake location. That was a little annoying but relatively close so it wasn't a huge deal however once I got to the Salt Lake location I was told I couldn't pick it up because the warehouse is closed on Mondays. I called the manager at Ward who said I could pick up the floor model back at Ward which was not what I wanted and despite making that abundantly clear he kept pressing the issue. After a little haggling I was able to get them to deliver the item fully assembled at no charge. I find it pretty unbelievable that both the floor sales person and the manager didn't know where I needed to pick the item up and "forgot that the warehouse was closed." I can't deny that prices here are relatively inexpensive and if you have the patience to bear with the terrible customer service then this is the place for you. For people who actually have things to do throughout the day I would avoid Ashley at all costs. For me the headache is definitely not worth it. The one star is for the free delivery and assembly after the colossal...