Elite Discount Furniture — Local services in Oʻahu

If I could give this place 0 stars, I would. I had looked online prior to coming into this store and wanted to look around the store and see if I could find anything better than what caught my eye online. As I was looking around I got a phone call from my spouse asking how things were going, as I was discussing what I wanted...the “manager” (the most unprofessional person I have encountered in Hawaii) approached me and said that if I was only going to be on the phone to get out. I was shocked...I wasn’t just “chilling” or “hanging out” or anything of the sort. I was 100% offended and confused as to why I would be kicked out of a store for being on the phone. I explained to her that I was going to purchase some furniture but she now lost a sale and many future sales as I have to furnish an entire home. She had an attitude and rudely brushed me off. I will no longer recommend any of my military family to come here or anyone at all at the matter. I then proceeded to go to the store located in Honolulu to purchase what I was looking for and explained the situation. They were very alarmed when I told them about my experience. They ended up being extremely kind...

I just moved back to the island and I needed a bed desperately. I slept on an air mattress the night before and my back was not going to take another night of that. The hurricane was just about to come to the island so many places were closed. Yhey were open fortunately. Mikayla took great care of me and helped me find a daybed and mattress. Her boss Sam worked a discount for me. They were shorthanded for deliveries because 2 of the 4 trucks were being used to move sandbags to board up the two store locations. There were no available drivers and they had just gone on their last run. Mikayla and Sam really came through for me. Sam used his own truck to wrap up my items and drive to my new apartment. 2 of his men helped bring up and assemble the bed. After they left the 2 men dropped Mikayla off back at the store so she could go home ahead of the hurricane. I can't thank them enough. They all went out of their way to help me when they didn't have to. I highly recommend them. Their service is outstanding and I loved their furniture selection! And for the record I slept like a baby that...

Aiea location. My fiance and her mom purchased two sofas from them and within a year they broke. We arranged for someone to come out and "trouble shoot" to figure out the problem. We were told we would receive a call before they would show up and we updated the contact information because the number changed. The lady there changed the number in front of us and said they would call the new number. Apparently they didn't update anything because the old number is still on the receipt. When I called to make a discrepancy the lady was very rude and just tried to talk over me the whole time. Prior to this I was told to take pictures and send it in an email and I would be contacted. I waited 2 months after sending an email and no one responded. Don't buy furniture from this company very unprofessional and unreliable. I want to give them...