Pancakes & Waffles BLD Waimalu — Restaurant in Oʻahu

This place has decent food. This place has some friendly staff and some less than friendly staff. These are not the problems here. The problems with this restaurant are:1. Underseasoned or wholly unseasoned food. Honestly, the first time I think I've ever been served unseasoned potatoes outside of a hospital. 2. Exorbitant prices! My son and I just ate there, with a $10 off deal and spent $36 after their system added on a default $7 at the time of order! This practice belies the real problem with app based in-store ordering and a tipped staff system. If I am just ordering, then I can't appropriately judge how much is an appropriate tip as I haven't yet been served! Alas, I'm certain I could have opted out of this, but I missed it buried in the UI of the app I had to download to order. Third, the entire app based system alongside the bolted down tables in a modern diner model meant that my family of four had to sit at two separate tables. We met no staff until our drinks came out some 10-15 minutes after we placed our separate orders. The experience comes off as if it were designed by a website programmer and a cardiologist. TLDR: It's sterile, distant, and unwelcoming. It's expensive, underseasoned, and overcomplicated. I will...

I wanted to inform management, since staff refused to allow me to speak to one, that on Sunday 4/3/22 service was horrendous at your Waimalu location. I called @8:30ish AM to place a take-out order for a party of 9. I called numerous times and finally got thru after the 50ish attempt. The employee informed me that it would be a 30 minute wait for food, which I understood and accepted, and was then again placed on hold...12 minutes later, after holding the entire time I was then hung up on. When I attempted to call back again and finally got thru after i was continually hung up on. After the frustration, 20 minutes later I got thru and requested to speak to a manager, which I was flat out told "No!" and hung up on yet again. This was truly a horrible customer service experience, and will not be dining here again. This is a sad conclusion to what was a long time dining relationship with this establishment. I do hope this will open managements eyes to the lack of properly trained staff. The staff is as good as its owners and management. I will also be sharing this experience on yelp...

It was my first time coming to this place Here is things I noticed

Good food👍 Nice and Clean👍 Get 1 bathroom (unisex) with key ,spacious ok clean Card payment only Take out or eat in May have to share table or sit real closed with other people 🤞 Order at the counter and they will bring food to your table if you are eating in👍 Free refills on hot coffee👍👍👍

I had banana waffle with whip cream It was good 😍, you won’t need teeth to eat this. That and hot coffee was $20 I wish they allow to add whip cream on pancake for the early bird special Early bird special seems real good deal

We were just unlucky that a couple ladies decided to sit right next to us , which I mean, table that’s 3in away from me 😧 not kidding . So yes we can hear their story, and 1 of them keep coughing. Oh gush There were few other tables open and I just don’t understand why people do that 🙄 But ohhh well I didn’t want to say anything

Anyways I would recommend this place , and I would come...