Jim's Package Store & Island — Local services in Oak Bluffs

First time here. Never going back. Walked in with my girlfriend and her brother (all of us well above drinking age), and only myself and her brother were purchasing alcohol. My girlfriend did not have her ID on her, but us 2 did. They did not sell us the alcohol per Mass state law. Fair point. We then returned no less than 10 minutes later, all of us with our ID’s, and still, only 2 of us purchasing any items. When we handed them the ID’s, they would not give back my girlfriends (the one person in our party NOT buying alcohol), ID. While waiting in line, i watched a male and female cashier check out multiple people and not ask them to show ID. When I asked them both why they didn’t ask them to show ID, they both just shrugged and smirked. The female cashier, stated we didn’t look older than 21 so she asked us (I am almost 30, and she looks about 15 at most). I asked why the state law only applies to us and not anyone else they just checked out right in front of us. They then asked my girlfriend (again. The only person NOT buying anything) to provide another form of ID because “hers was not going through” (works everywhere else just fine). The people working there pick and choose when to enforce rules, have 0 idea how to speak to a customer, and all have some sort of attitude problem that is clearly encouraged by the hire ups that own this hell hole. This seems to be a common complaint in the review section, so anyone who’s had the same experience, just know, it’s valid. These people...

As a regular patron of this market, I'm compelled to say, the rudeness of the cashiers has become intolerable. An occasional unfriendly or unprofessional encounter I can let go, however, it's gone beyond that. Cashiers talking on their phones via Bluetooth headphones or ear pieces while waiting on you, when I greet them with a friendly "hello" or say "thank you" they can't be bothered with saying "hello" back or saying " your welcome". It always feels like I'm bothering them with my business or putting them out.

Recently, I went in to the store, went to the cigar room, got some cigars, came out, and placed the package of cigars on the counter by the 1st register that's there when you walk in the store. I gathered my other items and got in line. When it was my turn in line, my items were rung up and the girl asked me, "Anything else?" in an annoyed tone. I replied, "Oh, yes, I have those cigars on the counter behind you." She said, "You're going to have to get them. " I looked at her, confused. Because all she had to do was turn her body and reach behind where she was standing, where as I had to walk over to the first register - which wasn't a huge deal, but made absolutely no sense to me. And her tone and expression was nasty and rude. I was beyond confused.

This has been my go to store, but I must say, it's beginning to get uncomfortable for me...

As I was making my way to my hotel , I stopped into JIMS as disembarked from the ferry station to get a cup of coffee after an very early morning 5 hour drive to Oak Bluffs. While I was in the line to check out with my coffee, an older white Man with glasses in a blue shirt literally goes out of his way to tell me my car will be towed if I am not out of the parking lot in 15 mins. Mind you I was in the store for less than 5 mins. My car was also 1 of 3 in the mostly empty parking lot, but he only approached me in the store. I was going to also purchase gas for my car on my way out , but after that incident I decided not to. I decided drive out of my way to the Mobile gas station in the neighboring village of Edgartown instead. Jim’s is NOT a business I would support or recommend after this incident. Other Google reviews regarding Jim’s express similar incidents this indicating that this behavior may actually be a business practice of JIMS in Oak Bluff. This was an interesting Welcome come back greeting to Oak Bluffs!, after a 15 year hiatus....