Mermaid Cove - Oak Island — Local services in Oak Island

Very disappointed in the Oak Island location. It was my first time visiting the store. The store is very huge and has a lot going on. I picked put a bathing suit and was walking around checking everything else out with the other items I planned on purchasing. One of the staff walked up to me and very rudely told me that the bathing suits couldn’t leave the bathing suit area and took it out of my hands. I explained that I wasn’t aware of that rule as it was my first time in there. She stated that there were signs everywhere. I told her I hadn’t noticed them and when I finally noticed them, they weren’t big at all and were not easily noticeable. 3 other women walked up to me after she walked off with the swim suit and said that they have been in there before and that they didn’t noticed the signs and they apologized on how they heard the employee speak to me. She proceeded to ask me if I needed a fitting room and I said, “no, I know my size and I want to purchase it”. She then, proceeded to put the bathing suit back on the rack and it was purchased by another customer. I called owner/manager and they weren’t apologetic about the poor customer service or how I was treated as being a first...

I saw a few items online that caught my eye, so I decided to stop by in person. Unfortunately, my experience was very disappointing.

When I first walked in, I was met with a rude greeting from the lady at the register. As I browsed, I noticed a large selection of merchandise—some pieces were very nice, but others felt more like Temu or Shein quality with a Nordstrom price tag. While browsing, I was also approached by two other women in the store, and both were extremely rude. The way they treated me made me feel like I was being watched as if I were going to steal something.

I came to your store because I was genuinely interested in making purchases. In fact, I had several items I would have bought, but the treatment I received completely changed my mind. I ended up only buying a hair clip because I needed one right away, but I left the store as quickly as possible. Looking back, I wish I hadn’t even done that, because the negative experience outweighed the convenience.

I truly wanted to support your shop, but your attitude drove me away. Treat your customers better—you never know who might have been ready to...

You saved Christmas! One of my neighbors purchased a pair of earrings that she loved and she lost one later that day walking her dog. She was so upset that she walked around the neighborhood for the next few days, and her husband even went out with his metal detector. She had purchased it locally at the paper store, so I called all of their local locations and went online to their main website and they were completely out of stock. We live in Maine and I was able to find her earrings at Mermaid Cove Boutique in South Carolina. They only charged $10 for second day shipping at Christmas time! The earrings arrived, and my neighbor was thrilled! Thank you for...