Advance Auto Parts — Local services in Oak Ridge

I bought a coil on plug 1EA Drive at this location on 03/14/2017. I ended up no using the piece and never opened the box. I decided today to return the piece 03/20/2017. Come to find out the person that sold it to me sold me a used part with no label on it. The manager Carlos told me that I had to come back at four and talk to the sales rep about it. The "manager" told me this! I can't come back at four and what kind of customer service is this! I have the original recipet and box! I can't believe that they want me to come back at four. I told the manager that I would call the cops if he didn't give me my money back and he laughed telling me to get out of his store. This is what is wrong with America, liars and thieves who take over other wise good companies. Look this is not how we do it in the US. You should respect your customers and not steal and cheat them. This is the only way to do...

So my husband purchased brake rotors and pads for our Kia Sorrento 2018. He let me know to take the rotors back bc Advanced Autoparts will buy them back. I take them back about 30 days later but the guy is rude and lets me know “ma’am you already got the rebate, bc it’s not here on the system as if I’m some sort of person who takes items to multiple places for refunds. I advise him that is not so, and he can look up the receipt and see that we never returned anything and shouldn’t the system also say if a return has been done. He says yeah it should but I don’t see it here but since there is nothing here stating that you should get the rebate, you must’ve already gotten it so I cannot help you. It was more going back and forth but I won’t bore you with the details. I’ll say just don’t go to this advanced auto parts on SOBT between 9:30 and 1030 am. It’s a little too early to expect good...

I came in to look for a receipt that I misplaced. Carlos the first associate was kind and helpful. When Jose came in to assist Carlos at the beginning he was a little rude. He reassured me they do not give copies of receipts. I let him know I need to talked to the manager after 15 min and him printing whatever he thought it was a receipt. ( was a copy from the website of the prof it that I purchased before) the manager Yomayra finally came to help. After waiting another 10 min. I was able to leave with the reprint of my misplaced receipt. Only give them 3 stars because I know that I can always ask for a copy of a receipt. Just because I’m a women doesn’t mean I do not understand or procedures of a store. Thank you for the management of the store who came to help when the other associate did not...