Vista Cay Rentals — Local services in Oak Ridge

We just spent a few days at Vista Cay, very disappointed that we were allowed to check in to a unit with a known (just reported by their inspector prior to our arrival) AC problem. After our arrival, we noticed the place was too warm for comfort, so we set the thermostat a few degrees cooler and went out to tour the local area. On returning, we found the door open & a repairman working on the unit inside. After several hours working on it, many times in and out the door, he said he had fixed it temporarily and hoped it would work through our stay. We asked him how he knew the AC wasn't working properly as we hadn't called, he said he'd been notified by the management company of the problem! What? Why had they allowed us to check into this unit with known AC problems? We were out for most of the next 2 days of our vacation, only in the unit for sleeping...the AC operation was marginal at best. Had we stayed longer in this unit or been in the room more, we definitely would have complained to the management company. But we didn't want a service guy in and out of our unit for many hours again or to have to pack up move to another unit and un-pack again on a short 3 day vacation. Rooms and unit were generally nice and spacious, could use ceiling fans and a much larger TV in living room. One kitchen counter light not working. Some odd wall markings/damage in several locations. Noise transmitted quite a bit from hallways and upstairs unit. Pool area OK. Would we stay here again, probably not without assurances that everything, particularly the HVAC system was...

Room is very nice, resort itself not so much. Employees are rude, can't drink anywhere accept in your from or at the pool, where you aren't allowed to bring your own drinks, or food. So you can buy them for 12 bucks each at the bar. Been to a few resorts/condos and this was the worst experience by far, like they train their workers to be snotty. The hot tub is very small for a place with this many rooms. And last but not least, the entire floor smells like garbage, because there is garbage bins for each room OUTSIDE in the hall, makes no sense. Edit to add, we'll drop it to one star. Pool has been freezing cold all week, and we tried to tell them. They denied for some reason and said it's always set at 85 degrees. Well in Friday our last day, the pool is closed all day because they are working on the heater! Which is broke ofcourse. Can't believe we paid for this place, and they said nothing about it being...

[EDIT] - wanted to draw attention to Vista Cay's response - important note and information as other units could have a much better experience than I had. I stayed here as part of a company trip for a conference. All-in-all it wasn't a bad stay, and the publix nearby is very convenient. When I arrived the beds in the particular room I was staying in had balls of grey dust on them which fell from the HVAC vent above. Later when I went to bed I found a few small bugs crawling on me, which ended up being ants. Fortunately there were only a few, but it was unnerving until I figured out they weren't anything worse. The common shower seemed a bit ill-maintained, but functional. Once I got past the ants the first night I was able to sleep well...