Chick-fil-A — Restaurant in Oak Ridge

There is so much good to say about this CFA's location, but I will be short.

This restaurant is almost as big as a theme park and their customer services is even bigger! The dinning room is huge with plenty of seats and big open windows which allow the beautiful Florida sun shine in. There is also outside seating which even though it is close to the road, there were no noticeable noise coming from cars driving by.

I met with the manager (forgot her name but I do know she is from Venezuela) and she gave me a short history of that location. She informed me that the restaurant is the biggest in the nation so far and that it is getting ready for future developments from Universal Studios: EPIC. From the looks and size, it feels that they will have more than enough space to accommodate the EPIC customers.

She gave me a tour of the place and shared with me one piece of information that I was unaware of. Some of the tables at the locations were made by a person (not a company) and that if you look underneath these tables, you will find a short story behind the making of such. So, if you should visit this location, take a moment to look at the long, wooden tables. On top you will find a small plaque and underneath you will see the story.

Customer service here at the time of my visit was top notch. As soon as I entered I was warmly greeted and welcomed by the person at the register. I ordered my food and did not have to worry about if there would be any tables available to sit at because again, there is plenty. While at the table, they would stop by ever so often to ask me was I doing and if I needed a refill for my drink. I don't think Disney or Universal does this at any of their restaurants.

If ever I am in the area again, I plan on returning and...

Gotta say this location has good days and bad days but I’m having a hard time liking this location. It’s convenient for me because it’s on the way to and from my job. However every time I come here I have problems. Last week I had to call corporate for a pending charge that was for a different day but showing up as two charges authorized for the same day. I was told by the first representative “I’ll put it in the notes.” And tried to brush me off fast without a resolution. So I had to ask for her manager to get involved to which he also gave me a hard time and tried to brush me off. I was so upset and almost cried of frustration because they took a look at my account (I always scan for points) and said “there’s nothing we can do.” And then once I asked them to look it over again they finally figured it out. I shouldn’t ever have to raise my voice to get the help I need. Trained professionals? No. Highly unprofessional. THEN today I came to order my sandwich and the whole thing was cold! The cheese wasn’t melted on and the chicken wasn’t even fresh. My fries were hot so I guess that’s the only positive thing I have to say. This is not the first time I’ve gotten a cold/ not fresh sandwich. Two weeks before this no one asked me if I needed any sauce and then because I also forgot I ate my meal without my favorite sauce because I didn’t realize what happened until I got to work and opened the bag with no sauce in it. I never have issues when I go to the location by the airport.

If someone from the restaurant or corporate would like to reach out to me and make things right I would absolutely be willing to take this...

Every time I come to this Chick-fil-A, I wait a long time in the drive thru. Every other one I go to is incredibly fast. Today, I waited about 2 minutes before I said hello to the speaker and I was answered right away with a “sorry for the wait, how can I help you” so I asked for a chicken bowl, as always, and I received a burrito. I never eat burritos which I can guarantee I didn’t say burrito. I told the lady that gave me the food and she went to another lady which I won’t write the name of, that my order is wrong. She automatically caught an attitude, I couldn’t hear what she told the other lady and went to the computer to press hard all over the screen. I guess looking for my order. She then proceeded to ask for a chicken bowl and packed my food with the same bad attitude and threw my food on the counter. Threw my bag of food on the counter!! As if it was trash and not my almost $10 breakfast that I just had to wait for. So I asked for them to remake it and I told her not to touch my food, to let someone else do it because I don’t want her to throw the food I’m about to eat, she still packed it and gave it to me. I told her to fix her attitude and it’s not fair the guy misunderstood me and now I’m being mistreated and I took off. Realizing once I took off that the bowl looked so sloppy and the lid was not clear it was messy like someone shook the bowl or something. It did not look pleasant. I called the manager and spoke to him about it and hopefully she’ll change her attitude and not ruin people’s mornings! One thing for sure is, I will not be returning to...