Loyola Medicine Oakbrook Terrace — Local services in Oakbrook Terrace

My experience with Loyola as a whole has been terrible. My best experience was with a tech who gave me her direct number to reschedule my appointment. I took the train all the way from the North side of Chicago and she knew if I rescheduled over the phone I wouldn't be seen for 3 months. Also my GI doctor was amazing. Aside from that it has been awful and I don't think 2 people can make up for the many who work in healthcare but do not have an once of empathy for what people might be going through. One scheduler wouldn't even listen to when I was trying to schedule an appointment with a doctor. She told me what type of patients the doctors take and I said "okay. I'd like to make an appointment. Then she repeated herself. I told, "Yes I'd like to make an appointment. My doctor referred me to them." She kept saying what type of appointments the doctor takes. I said to her "I haven't even told you why I'm calling. Are you trying to diagnose me over the phone?" Then she hung up on me. I called back and spoke to someone else who gave me the number to report what I had experienced. I called that number and left a voicemail. That was 5 months ago and I still haven't received a callback. They hire people who just want a job. They don't care about hiring people who care about people. Just trying to fill vacancies. That was the worst of it. But all other experiences have awful. Retrain your staff. You are dealing with sick people. Your job is to try to understand, apologize if needed and make it right. Stop talking back to patients and try to listen. Going to the hospital is already stressful.

FYI. My PCP advised me to leave Loyola Medical Group. So I will be switching my Blue Cross over to a...

COVID-19 has turned the medical community on its head, I get that. Working in medicine myself - I’m aware of the restrictions and limitations due to this virus and the plague it has been on our world. Regardless, when I (the soon-to-be father) am told by LUMC (Loyola University Medical Center) that I’d be let in to our first prenatal appointment, I assured my wife that I’d be there.

Imagine my displeasure when told by the front desk that I am to wait in my Jeep while this appointment takes place. But it is totally fine for other patients to cycle in with children eating, drinking juice (sans a mask) .. but I’m a ‘danger’ to the other patients. Imagine my disappointment when I am unable to be there to hold my wife’s hand and ask questions about the next steps in this journey that we are on. Even after being told that I’d be allowed in. Even after speaking with a Nurse Practitioner at LUMC and handing the front desk person my iPhone and hearing them say that I’ll be called back. Imagine how fun it is to sit outside while my wife texts me how nervous she is being in there alone and having her nurse tell her “he won’t be allowed in any appointment”.

I worked at LUMC for short of four years — I know the people to call and to ask to get things done. If it can happen at one campus .. it can happen at another office. I’ve sat with her during other doctor appointments (during this pandemic). This office, plainly stated, really sucks.

‘We also treat the human spirit” is Loyola’s motto — you...

My experience with Loyola Hospital has been disappointing over the years. Recently, I contacted the hospital on a Friday morning and afternoon regarding my daughter's symptoms but never received a call back. Instead, I received an email from the nurse claiming she had called, which she did not.

Due to the lack of response, I took my daughter to Elmhurst ER, where the wait time was shorter and the staff took children's needs more seriously than at Loyola. After receiving my daughter's diagnosis, I informed Loyola, but there was no follow-up. I also contacted the on-call doctor on Friday night but never received a call back. It's unclear if the message was not passed on or if the doctor stopped taking calls at midnight.

The next day, I reached out again and finally received a call from Dr. Beamer within 15 minutes of my second call. She prescribed Tamiflu, but I was skeptical due to its strong side effects, which the doctor did not mention until my third inquiry. Unfortunately, my daughter developed diarrhea after taking the medication, a new symptom. I contacted Nurse Judith but still have not heard back.

Ultimately, I have decided to switch hospitals altogether. If I have to go to such extremes to receive medical care for my child, this hospital is not the right fit for us. My daughter's care was not taken seriously at Loyola.

But, at least the online review team responded. They actually should encourage their staff to be move more eagerly to patients as the review team responds to...