HOM Furniture — Local services in Oakdale

I should have written this review months ago! I purchased my mattress and adjustable frame from HOM Furniture in late May 2024, and it was delivered in early June. Now, in January 2025, I can confidently say I made the right choice. Originally, I went to HOM Furniture with my family to help my brother shop for a mattress. A very kind saleswoman assisted my brother and showed him options within his budget. She was incredibly patient and helpful, allowing him to explore different mattresses without ever trying to upsell or push him into something outside his price range. That experience alone made me appreciate HOM Furniture’s approach to customer service. Although I had already purchased a mattress at another store, I found myself liking the two mattresses my brother was deciding between. After helping my brother make his selection, I couldn’t stop thinking about the mattresses at HOM and began second-guessing my purchase. Two days later, I returned to HOM alone to test the same two mattresses again. That’s when I met Jacob Reidenbach. Jacob was incredibly patient, kind, and supportive throughout the entire process. He asked if I had any questions and listened as I explained my dilemma about the mattress I had purchased at another store. He encouraged me to take my time testing the mattresses, lying in all my typical sleeping positions, and reassured me that it was important to choose what felt right for me. Jacob never once rushed me or pressured me into a decision, even though I spent nearly 45 minutes testing the two mattresses. Instead, he periodically checked in to ensure I was doing okay and answered all of my questions. When I expressed concerns about canceling my previous order, Jacob was incredibly encouraging and explained that as long as the mattress hadn’t been delivered, I had every right to cancel. His reassurance and calm demeanor gave me the confidence I needed to make the change. After carefully weighing my options, I chose the Jewel Plush Queen Mattress from the Luxuria Collection, which had the medium support I wanted. Jacob also helped me select the perfect adjustable bed frame (RJA575 Queen Adjust Base), which has amazing features like USB ports, lighting, and a user-friendly remote. The delivery process was seamless, and the team was professional and efficient. However, at first, my mattress felt softer and less supportive than what I tested in the store. It was sinking and slippery, which concerned me. I reached out to Jacob, who once again demonstrated his patience and care. He explained that it can take up to 60 days for a new mattress for your body to adjust. He encouraged me to give it time, but assured me that we could start an exchange if I still wasn’t satisfied after 30 days. I’m so glad I trusted Jacob’s advice. After 60 days, the mattress firmed up slightly, and my body adjusted. It’s now the perfect combination of softness and support just like I remembered in the store. I sleep fantastically every night, and I genuinely look forward to going to bed. If you’re in the market for a new mattress, I highly recommend visiting HOM Furniture. Both the saleswoman who helped my brother and Jacob were kind, patient, and never pushy. They truly prioritized helping us find the right fit rather than trying to upsell us. Jacob, in particular, went above and beyond to make what could have been a stressful process feel easy and stress-free. The Luxuria Collection mattress and adjustable frame have exceeded my expectations, and I couldn’t be happier with...

We recently had a pressing need for a lifting recliner. Due to circumstances the person needing it was unable to go to the store to check them out. I went myself with basic criteria and tested a majority of them. A wonderful salesperson named Josh helped. He answered all of my questions and helped by looking up in stock items and delivery dates. We needed the chair quickly, so anything not in stock was disqualified. He helped me narrow down the choices to 6 and emailed links to each chair so the person could see them all and have input. We chose a chair, had a bit of difficulty getting it ordered, but Josh came through in the end. It was ordered, and a fast delivery was scheduled. Delivery date arrives, delivery truck arrives, the chair comes off the truck and it's the wrong chair. Immediately can tell, because it's nearly white and the chair we ordered was the darkest chair possible. So we reject the delivery right there. I called the store and they are on top of it. Josh wasn't working, but Jen was and she juggled everything trying to get it sorted. Checking the warehouse, verifying inventory. We very nearly had to consider a different color, but they were all too light. We resigned ourselves to waiting for he correct color to arrive, until Jen found the chair! We got the call a while later and we were overjoyed. She got Delivery tentatively scheduled for the next week, but said she would do what she could to get it to us sooner, and that she did! We are now expecting it tomorrow. I have never had such a wonderful experience purchasing furniture. Most of our purchases were at a different location, but same company. We've never had so many difficulties, yet such amazing customer service. I'm so happy we have a closer store to go to and even happier about the above and beyond care from these employees. They really seem to care about their work and I hope they are paid well enough they want to stay. These are the types of employees that make me want to choose this store first and sometimes make it the only choice. (I would like to point out, the chair being wrong, was not the fault of the delivery drivers. They were doing an excellent job as well. It was a simple little mislabeled tag. It was the correct style, just labeled the wrong color. It could have happened to anyone and it's...

UpDATE: we got a call today from Tiffany at home customer service. She scheduled a call and will have some one come out FREE of charge to solve the issue. Thank you HOM for standing by your word and your products! Sale Invoice # 1001004- 1- account for Jessica & Ryan Miller We purchased a Custom design Catiliver Repel Canopy Umbrella with all of the base and extra fixtures. This purchase was a few thousand dollars. At the time of the purchase we were told that we had a warranty and that information would be sent out. Well it is just 3 years later and the umbrella no longer works properly. We called into the warranty dept and they said we had a 3 yr warranty that had just expired around 2 weeks previous to that. Then we called back to make sure and they said we only had a 1 yr warranty...so after getting a different answer we said lets just what they tell us a 3rd time. You guessed it this time they said it was only a 2 yr warranty. SO we don't know what to believe and what was true. They then said we could purchase an extended warranty ...well they never called to offer that or the original warranty info-which is why we are here. We could have gone to any number of places and purchased a much cheaper umbrella for less than the over 3k we paid for this one. We were told that the HOM customer care was top notch but we are not finding that to be the case. HOM called them selves making it right by sending out a tech ..who was not a tech to see if he could help. He just took a couple of pictures and told us to call the warranty dept as he does not know how to fix anything. Big waste of time. HOM we have spent thousands of dollars in your stores...thousands...we would hope that you would want to make this right for a loyal...