Rent-A-Center — Local services in Ocala

I will admit that I do play a part in this mistake, but unfortunately Chrisann’s lack of customer service nor care to FIX the issue is a huge problem. I started 2 contracts with the 9/23 & 10/23 each contract shows me semi monthly based on my pay schedule at work. On 4/1 I stopped by the store to discuss my payment to see if I could defer. At the register was Chrisann and Brian speaking with Mr Richie was in his office. Chrisann stated i couldn’t defer a payment but if I paid half ($77 approx) then I could pay the other half on 4/15 my next due date cause they could only extend me out 1 wk. I worked it out, paid the $77 and went about day. (She wrote on the recite the 1.5 payment amount that would be due 4/15 of 232 and some change) On 4/15 I wasn’t paying attention, went online to make my payment and saw it asking for my regular payment. Paid the $ forgetting that I had to pay an extra $77 on top of my 155 ish payment. 4/30 my next paycheck same thing… I noticed I was getting collection attempts from them confused because I made my payment based on my contract agreement. When I went online it shows that they changed me from semi monthly to biweekly, and by doing so the system altered all of my due dates. I called and spk with Chrisann on 5/10 who advised me of my due dates and I attempted to explain those are wrong were wrong but she refused to listen. She stated that since I missed a payment the system changed me to biweekly. she was doing her erroneous calculation based on the biweekly not the contractual agreement. And refused to look at it based on the correct data, it was based on the now biweekly schedule and that was it. she said I would need to pay over $300 to get myself to my next date of my next pay day of 5/31. I informed that did not make any sense and I have been making my payment based on my contract dates. but again the computer is saying on a biweekly term and that’s the ONLY thing she is willing to look at. And based on THOSE dates this is what it is now. I said I would be making my payment on 5/15 as outlined in my agreement, to which she is saying it’s wrong cause it’s now biweekly these are the dates I was due. And to cover till my last date of the month I needed to pay over $300 not my $156 approximately. I said I would be pulling my bank statement cause that’s not correct. She did not like when I said that. But again she was more interested in enforcing pay dates that go against the terms of a signed agreement. I got off the phone with her and pulled my bank statement and that jogged my memory. When I saw the $77 on 4/1 i remembered going in to the store.. based on my payments I still have to make the other half payment from 4/1 based on my semi monthly contract agreement which would be 232.50 (approximately). Sadly Chrisann was more interested in being right based on erroneous information that goes against contractual terms due to a system error and enforcing the system error instead of correcting it, and collecting the correct amount. Richie and Brian are the only people there who actually try and help.. I wish I got them on the phone, maybe I would have been listened to and this would be corrected and not an employee trying to take more money...

Went there and rented a what they advertised “gently used” loveseat. They bring it to my home and once I realized it was to big for my leaving room. I called that Friday and spoke to a person that seemed like he didn’t know what he was doing. Told the situation and to come pick it up. No one came. Few days later I called and no one came to get it. I was out of town due to family emergency and changed my number due to getting a new phone and come back Saturday after noon 9/29 with flyers all over my home with the screen broken from when sticking flyers behind the screen. They were closed Sunday but this morning I get a call from my younger sister stating that they called her and that they were going to file theft charges against me because I was holding the merchandise! Then proceed to tell me I was a f-ing liar ! And said I was NOT allowed to change my number! He then proceed to tell me he had to get it today but told him it wasn’t going to be home where I worked 930am to 8pm but can schedule for this upcoming thursday! Manager then raises his voice at me and told me he was just going ahead to file charges on me anyways because I wasn’t giving it back! But yet was telling him I’m trying to set a date to come for them to get it when I’m home and he can’t miss me! Then he hangs up.. I called twice and they forward me.. I called again the third time and told him Thursday is my only day off and he says that’s fine I’m still going to file charges! Few more words were exchanged and then he proceeded to say if he can’t have it after Thursday then he was going to file which is whatever! I got ahold of our local police department of what’s going on so they know I’m not trying to hold there merchandise (which I never was) so they don’t try and pull a fast one on me! James and the claims manager whatever his name is, are the rudest and disgusting persons here! I’m not a criminal, I’ve been trying to work with them to come get it! It’s not my problem employees can’t relay messages! Worst store ever! Also another reason why it got sent back was because I was told a “person” comes around and “cleans” there used furniture for them once a week, which is a big fat LIE! I lift of the cushions and there was all kinds of dirt, candy and trash all inside the couch, straight filth! Never sat in it! I have pictures to prove this! Also this only happened in a two week time frame! I’m embarrassed for the owner of this franchise because of the lack of customer service, respect, cleanliness, accountability and professionalism at this location. DO NOT BUY!!...

So I have been a customer with Rent a Center for almost 5 years now...I have purchased several items in that time. I have paid my payment on time about 98% of the time... Well my husband last year in January decided to get himself a new TV.. Rent a Center had a promotion so he said why not. A month after receiving the TV somehow it got a crack in the screen. (Mind you my husband couldn't figure out how but it happened.) We tried to see how much it would cost to get fixed.. Well the price was higher then the value of the actual TV..So we decided no on that and returned the TV... Well on August 12th of this year I wanted to see how much we had left on the said TV( that is in their possession now). The lady on the phone said $300. I was cool with that. Then on September 25th last month when I called thinking I was making a finall payment the lady told me I still had $380 left on the TV... I asked to speak to the lady I spoke to in August. She informed me she was the only female that worked there .. She was extremely rude, called me a liar on what she had told me in August (Mind you I was on speaker phone both times at work with witnesses. I work 2 jobs and tend to have to take care of payments at work a lot.) So I immediately demanded to speak to the manager. She informed me he was on lunch.. I asked her to have him call me immediately after his lunch break... Needless to say I never got that call...After I pay off what I have with Rent a Center I will no longer be a customer!!! We have paid $3,500 on a TV that is in their store with them still collecting payments.. I've clearly already paid triple the value of that TV!!! I'm completely done with Rent a Center.. instead of sending new customers to them I will now be steering...