CVS — Local services in Ocean City

I'm a local, 17 years now. I like the Extra Card deals, it is easier to figure out than Rite Aid, however I am about done with CVS and transferring my prescriptions to Rite Aid West Ave. The customer service is awful. This is not just the fault of the store employees, it is mostly worsening customer service policies..however the staff in the pharmacy are often snarky and unhelpful when something goes wrong. The worst was when I came from a doctor in Uber because I was unable to drive..the pharmacist said the Rx I needed wasn't in stock. I asked if she could call 34th street to see if they had it, and she said she couldn't. She said I had to just go from store to store until I found it in stock, despite knowing I had to pay for every minute the Uber waited or drove me around!

Other issues include ordering online and being promised a certain time, then I get there 3 hours AFTER that and not only isn't it done, they act like there is no obligation to let me know it wasn't going to be done when promised. This also happened with photo once...online it promised "same day prints" but when I got there later the same day (walked 1 mile) they told me it was an estimate not a promise, they said they have no obligation to get it done when the site promised. I got my prints the next day, but I walked 2 miles round trip for nothing. Also I have a $10 co-pay card from Phizer for one Rx that is very $$, but even though the coupon is permanently attached to my account, I can't refill online or the card wont be applied, then they balk at my trying to apply it after the fact (sure, I'll just pay $300, so I don't have to inconvenience you) I will say I haven't had nearly the issues with the retail part, in fact the managers are quite helpful, however the pharmacy is issue...

I walked in to get a script filled and was met by the rudest pharmacist I have ever come across. This gentleman told me to, "sit down and I"ll let you know when it is ready", instead of "would you like to take a seat and I will let you know when it is ready?" I said no, I prefer to stand. Apparently he decided he didn't like my reply because I didn't like his demand. He then found a way not to fill my script, said he needed to hear from the doctor. I will never walk back into this CVS and unfortunately it is in my hometown. I also filed a corporate complaint but of course I didn't hear back. Really considering changing pharmacies but CVS has my entire family already in...

Ive called 3 times waited 30 minutes for no answer does anyone who knows how to do their job work here? I was told to call this cvs because they would have my medication in stock and after finally getting answered 45 minutes later was immediately told, within 5 seconds which I assume means the person never actually went to check, that it was “out of stock.” I’ve never received such poor customer service especially from “healthcare professionals” this is absolutely ridiculous and demeaning. I’ve received better service from an understaffed mcdonalds at 2 in the morning, i hope all these people get retrained and learn how to...